Hi All This is an interesting study. I volunteered in reviewing three international cities using a Rutgers University E Governance survey tool earlier in the year for this project. Glenn Enacting Electronic Government Success An Integrative Study of Government-wide Websites, Organizational Capabilities, and Institutions<http://www.springerlink.com/content/978-1-4614-2014-9/> J. Ramon Gil-Garcia<http://www.springerlink.com/content/?Author=J.+Ramon+Gil-Garcia> Springer website: http://dx.doi.org/10.1007/978-1-4614-2015-6 Amazon: http://www.amazon.com/Enacting-Electronic-Government-Success-Government-wide /dp/1461420148 Google Books: http://books.google.com/books/about/Enacting_Electronic_Government_Success.h tml?id=2Chl-iTnJHQC Barnes & Noble: http://www.barnesandnoble.com/w/enacting-electronic-government-success-j-ram on-gil-garcia/1105936194 -- Glenn McKnight mcknight.glenn@gmail.com skype gmcknight twitter gmcknight Http://www.globalcatalysts.com http://newsocialmedia.wordpress.com