From: Emily Taylor [emily@emilytaylor.eu]
Sent: Tuesday, December 06, 2011 1:39 PM
To: Lynn Goodendorf; lynn@goodsecurityconsulting.com
Cc: rt4-whois@icann.org
Subject: Video for the website?
Hi Lynn
Thanks for all your work on the draft report, and the consumer study.
Do you remember that we discussed publishing one of the videos from the qual. study, showing people doing a WHOIS search? Did you make any progress with User Insight about that? I believe it would do so much more than the written word in conveying the difficulty
that people have in finding this sort of information, and it's something that once you're "in" the industry, you sort of forget about.
Kind regards
Emily
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