Dear All,

I am forwarding below the preliminary questionnaire for the consumer trust survey, attached to this message.

(The User Insight team is okay with this being distributed on the Whois email list.)

I have copied Jonathan Yardley on this message as a courtesy.

We are working with a tight deadline and we need feedback this weekend. I know this is a dedicated

team so appreciate your time in off business hours.

In particular, please see the last section of questions. As the last part of the survey, we would like for the participants to

actually experience the Whois lookup. We need to decide on a website domain name to use for this purpose.

Does anyone have a suggestion for a well known global website we could use in the survey? My sense is that

Wikipedia would be recognized in Europe and North America but not sure if it would work everywhere.

But it would be neutral in the sense that it is not a trading or commercial website.

Another question is which Whois lookup page should we use?

My thought is to use the InterNIC one because it covers all current registries. Here is the link for reference:

http://www.internic.net/whois.html

I am thinking that InterNIC is more "neutral" than trying to use the Whois page of one of the bigger registries or registrars.

Kathy and James - as representatives of the registry and registrar constituency, would especially appreciate your

suggestions on this point. Note that we would lose the point about domain ads being displayed if we decide to use InterNIC.

The alternative would be to choose 3 WHOIS lookup pages. The survey would have each participant look at 2 of them and

the surveys would be distributed to obtain balanced results among those 3. I am just not sure how to pick 3.

Please note that all the questions will be translated to the primary language for each country.

Also, there are some questions with specific examples that will be modified for appropriate examples in each country.

The English questions here are using U.S. examples.

Sarmad, I will follow up with you separately on the point about non-Latin characters being unavailable in Whois lookups.

Please come back to me with any other questions.

Best regards to all,

Lynn

-------- Original Message --------
Subject: Version 2
From: Jonathan Yardley <jyardley@userinsight.com>
Date: Fri, September 23, 2011 2:32 pm
To: lynn@goodsecurityconsulting.com, jmorgan@userinsight.com, Rachel
Walsh <rwalsh@userinsight.com>

Hi Lynn,
Here is V2. Please socialize with your team. In particular we would like help with selecting a universal URL for people to search for the owner of.
Thanks-JCY

Jonathan Yardley
Director, Project Management
jyardley@userinsight.com

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