The interim slides from Marina del Ray have been added to the private wiki as well. Sent via BlackBerry by AT&T -----Original Message----- From: Kathy Kleiman <kathy@kathykleiman.com> Date: Wed, 23 Nov 2011 15:04:15 To: <lynn@goodsecurityconsulting.com> Cc: <rt4-whois@icann.org> Subject: Re: [Rt4-whois] Overview of Consumer Research Study - working draft in progress Great, tx, Lynn. I double checked -- this is is what was presented in Dakar. I thought there might be an additional report, but if the slides are the final report, that's great. Kathy

yes - both an interim and final report are posted on our private Wiki. They are in powerpoints rather than text documents. Lynn

-------- Original Message -------- Subject: Re: [Rt4-whois] Overview of Consumer Research Study - working draft in progress From: Kathy Kleiman <kathy@kathykleiman.com <mailto:kathy@kathykleiman.com>> Date: Wed, November 23, 2011 2:11 pm To: rt4-whois@icann.org <mailto:rt4-whois@icann.org>

Hi Lynn, Sorry if I missed it, but is there a final, or even interim, report from User Insight based on the larger survey? Best, Kathy :

...

Attached for reference on our call today is an updated working draft of the summary of the consumer research study. This draft is still in progress by our subteam but we are distributing the current version now prior to call because there are a few points we would like to discuss.

In particular we are not satisfied with the Conclusions section. And we disagree with the definition of "Consumer" that is currently in the overall Report Draft. There are a few other points too that we need to clarify as well.

Thanks! Lynn

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