Hi Lynn We missed you in Dakar, of course, but were all appreciative of the work that you put in to getting the consumer study on track for us. I'm sure others will have views, but my recollection was that our conclusions from the study were: - Consumer awareness of WHOIS is very low. - "consumers" in the traditional sense of the word, are not really consumers of WHOIS - "Consumers of WHOIS" are law enforcement, private industry around law enforcement, brand protection and domain industry. There are some good themes on what builds consumer trust, and the opposite. In general, we thought that the qualitative work also produced some noteworthy results (particularly the observations of users' difficulties in locating and understanding WHOIS, which personally speaking was my strongest take-away from the study). Can you let us know whether User insight will be writing up a report for us to append to our review, or whether the power point slides are it? Kind regards Emily On 31 October 2011 17:41, <lynn@goodsecurityconsulting.com> wrote:

Regret that I was unable to attend the Dakar meeting. On top of that I was traveling during the meeting timeframe on Sunday. I am planning to attend the next meeting in Costa Rica.

However, I have some breathing room this week and will be happy to do further work on the Consumer Trust section, using the results and recommendations from the research findings, as well as the Executive Summary.

Please let me know if this would be helpful. Kind regards to all, Lynn

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