Hello SSR2 Review Team –
Good day. Just touching base regarding connectivity for our next
SSR2 Review Team - Meeting #33 | 14:00 UTC | Tuesday, 24 October 2017. In light of the audio/connection issues experienced on SSR2 Plenary calls recently, below are some suggested solutions…
·
Connect to the Adobe Room early - (https://participate.icann.org/ssrreview)
20-30 minutes before the scheduled call, the Adobe Connect room will be open and I will be available to assist you – in addition we can resolve any microphone/static/connection
issues ahead of time – including connecting with international operators if need be. The goal is to have all connection concerns resolved by the top of the hour for the benefit of the team.
·
Feel free to Skype me
either before, during or after the call - my skype address is
yvette.guigneaux.icann – this way I can respond to you almost immediately for whatever you may need.
·
Allow the AC Room to dial out to you when you sign in – this audio method is connected to the sound bridge in the AC Room and therefore
tends to remain more consistent throughout the call. Please see slide attached for visual tutorial.
·
Please (if possible) avoid using Adobe Room speakers – the audio is not reliable, tends to create an echo and cuts out without warning
– thus your comments and questions are incomplete or may be not heard for the record.
- Be located (if possible) in an area that has proper broadband connection
and is quiet - thus creating a strong signal connection, making it possible to see and hear in the Adobe Connect Room.
·
Please make sure you have the newest Flash Player and the latest Adobe Connect Add-Ins installed – please do at least 24 hours prior
to the call to insure all has time to sync properly. Go to
http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm
ü
Install the newest Flash Player, install Adobe Connect Add-in and perform the test. You should get something like this:
More screenshots below for Add-Ins...
- Upon entering a meeting room, you will be prompted to install the Add-in with a Flash dialog box.
- Hit Yes to install, and your meeting should launch automatically once the installation is complete.
- You may see a bar populate near the top of your browser, asking you to
Allow or Deny participate.icann.org to use Flash. If so, hit Allow.
- You may see a bar populate near the top of your browser, asking you to
Allow or Deny participate.icann.org to use Flash. If so, hit Allow.
- To verify that you are now on the correct, updated version, go to the
Help menu at the top right of a meeting room, and select About Adobe Connect.
- Your Adobe Connect Add-in Version should be either
MAC 11.9.980.387 or
WIN 11.9.980.387, depending on if you are on a Mac or Windows machine
·
As your SSR2 Review Team Secretariat, I am determined to create an atmosphere where you can clearly participate in the Adobe Connect Room. Thank you everyone and I look forward to seeing you all
on our upcoming call.
Kind Regards,
Yvette Guigneaux
(MSSI) Multistakeholder Strategy & Strategic Initiatives
Projects & Operations Assistant.
ICANN – Internet Corporation for Assigned Names and Numbers
Email: yvette.guigneaux@icann.org
Cell: +1-310-460-8432
Skype: yvette.guigneaux.icann
