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CoC & COI: Agreement in writing to comply with the guidelines
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ALAC: Please include in section 1.1.1.7 Affirmation, that all Vendors shall certify in writing that they have
not only read and understand the Code of Conduct and Conflict of Interest Guidelines but also agree to comply with the Guidelines. This is to establish consistency with Conflicts of Interest Process for Vendors and Subcontractors item 9 on page 2 which refers
to ‘Vendors being required to contractually comply with and document acknowledgement that they understand ICANN’s Conflict of Interest policies and guidelines established in Section [ ] of the AGB.’ We see both parts as complementary, and aimed at fulfilling
SubPro Recommendation 8.1.
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Yes
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ICANN org has made updates to the text based on the suggestions in this comment.
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CoC & COI: Soliciting Feedback
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Timileyin Adisa: it does not solicit feedback. This can be done by vendors encouraging customers to provide
feedback on their experiences with services. Vendors should actively listen to their concerns and take appropriate action to address any instances of bias or discrimination.
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No
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ICANN org notes that this comment proposes that Vendors (i.e., third parties contracted by ICANN) solicit feedback from their customers on the services provided. ICANN would like
to note that it already has procedures in place for individuals to provide feedback, input or note questions or concerns, such as via its Global Support Center. As such, ICANN org has not made any updates based on this comment.
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CoC & COI: Transparency Reporting Requirements
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RySG: While the proposed language is consistent with the relevant recommendation, the RySG suggests that the
IRT consider incorporating transparency reporting requirements in the event that a new gTLD application has to be re-assigned to a secondary evaluator. Additionally, the RySG requests that the IRT make clear, either in this section of the AGB or elsewhere,
whether the Guidelines included in section 2.1 of this draft also apply to the Codes of Conduct for Applicants and Registry Services Providers.
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Yes
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ICANN org understands this comment to be a request for transparency reporting requirements to be flowed down to a secondary evaluator. However, ICANN org notes that the proposed
language includes the following statement: AGB COI section: 2. Conflict of Interest Guidelines for Vendors states that: “Where possible, ICANN will identify and secure primary and backup providers for evaluation and
dispute resolution. In conjunction with the Vendors, ICANN will identify conflicts and re-assign applications as appropriate to secondary or contingent third-party providers to perform the reviews.”
Accordingly, ICANN org believes that this statement covers transparency requirements as it relates to secondary evaluators and has not made any updates based on this comment.
Additionally, ICANN org understands this comment to request clarification as to whether the Guidelines in Section 2.1 apply to RSPs and applicants. ICANN org has made updates to
the text based on the suggestions in this comment.
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