Michele Neylon:
Thank you for bringing this to the list's attention.
Summary for those who don't want to follow the link:
Many companies computer systems do not yet accept a .family email address
So far I have been forced to keep in my old email on file with several larger banks, utility companies and some web services. I am only on day 1 and I have seen about a 25% rejection rate. Not good.
I can only hope over time this will be corrected.
The part of this story which surprises me is that a Latin-limited
top-level domain which is outside the traditional 2-3 character
set is rejected so often. I thought most sites had moved beyond
rejecting unfamiliar top-level domains.
I do have personal experience, and see data which confirms, that
many sites still reject email addresses based on character set. I
have an email addresses with '+' signs in them, e.g.
<list+uasg@jdlh.com>. Those get rejected way too often. It
is maybe 17%, not 25%.
If I get the chance, I try to give the organisation feedback that they should not reject email addresses with '+' signs... and if they have a hard time with '+' signs, they are going to be really surprised when email addresses in Hindi and Chinese arrive at their door!
Best regards,
—Jim DeLaHunt