Dear Co-Chairs, I wish to file a formal complaint about the disorder during the last telephone call and demand that this be dealt with forthwith. After an apparent technical issue regarding Mr Arasteh, having being allegedly repeatedly phoned under an incorrect number, when he finally connected to the bridge he raised his voice and repeatedly interrupted the chair, while not having the floor/having been recognized. In 25 year of dealing with this stuff I have never experienced an outburst like the one displayed by the ICG Liaison and Participant. It is furthermore disturbing to me since the gentleman is a professional negotiator of 40 years experience and a GAC representative. I also believe that such conduct is unacceptable under ICANN's rules of behavior but in any case it is not acceptable to me and I demand that steps are taken to prevent this from happening again. Non withstanding the above I suppose an investigation into the allegations of him being unable to be contacted might be in order, and I for one look forward into find out what actually happened and what can be done to prevent this from happening again, if anything. That said, I notice with alarming regularly issues with individuals being unable to access Adobe Connect and/or connecting to the call. This is equally disturbing and hence I would appreciate if this could be looked into as well. I for one am setting aside some time on TechDay on Monday of the ICANN meeting in Singapore, for an Adobe Workshop of sorts, where we could among other issues demonstrate how one can not only listen but also speak (directly) through the net, ie without requiring a dial in/out. Then there is the possibility to use Skype's dial out which works, free of charge to US based toll free numbers. Finally, I use a privately owned Asterix switchboard via a (Bria 3) soft-phone on my Mac to dial a UK based toll free number, which works extremely well with very little bandwidth from (the developing country) Namibia. I have asked Bart Boswinkel a while back to look into setting up SIP access of sort, I could envisage an Asterix server which only allows the dialing of toll free numbers (related to ICANN work). I have not heard back from him, yet. This is not meant as criticism, in particular not of the chairs, who have been bending over backwards in order to be inclusive. greetings, el