Attached: Impl Guidance - Ombudsman - v2.pdf Sent using Google Docs https://docs.google.com/ Hi all Please (I hope) find attached a PDF of current implementation guidance on the Ombudsman, with the live doc at: https://docs.google.com/document/d/1OVTbu1wHBNIMJM4sBW3qCUrfcXvr7vUCZG37QPIB... best Jordan