(PLEASE read) Request for Feedback: ICANN ACES Phishing Awareness Module
Dear ACES Members and RALO Leaders, I hope this email finds you well! The ALAC Community Engagement Subcommittee<https://icann-community.atlassian.net/wiki/spaces/atlarge/pages/99711364/ALA...> (ACES charter<https://docs.google.com/document/d/1bfICR_EduhBweUgWmA9_OA7lwNRchrh4SCrce4PI...> FYI) is currently finalizing a Phishing Awareness Campaign – video & script hereafter – with in mind a pilot roll out to the RALOs! So this is where you come in. We would appreciate it if you could review the video (note – animations) to confirm whether there are any *major* issues with the flow. Content has already been finalized by ACES. Next steps – pilot roll out by the RALOs. Please note we have regional representation in our members. On our last call, we had the following who are able to provide you with any additional information required. * Bukola – AFRALO * Amrita/Aris – APRALO * Atif – EURALO * Hannah – LACRALO * Eduardo – NARALO We also wish to invite you to join us for the next ACES call on Tuesday, 09 December at 13:00 UTC. If you are not available, the call is recorded and again, regional representation is always present. Thank you and very much hoping you are able to: * Review the video & flow (feedback via email) * Join us next week! Thank you and have a lovely weekend. Kind regards, Gisella From: Mohammad Atif via Aces <aces@icann.org> Reply-To: Mohammad Atif <atifzhcet14@gmail.com> Date: Tuesday, 2 December 2025 at 15:47 To: "aces@icann.org" <aces@icann.org> Cc: At-Large Staff <staff@atlarge.icann.org>, Jonathan Zuck <JZuck@innovatorsnetwork.org>, Amrita Choudhury <amritachoudhury@ccaoi.in> Subject: [Aces] Request for Feedback: ICANN ACES Phishing Awareness Module Dear ACES Members, I hope you are doing well. I am pleased to share the video presentation for the Phishing Awareness Module developed by the ICANN At-Large ACES Working Group. The module aims to equip participants with practical skills to recognize, avoid, and report phishing attempts, thereby strengthening both personal and organizational online security. The video is approximately 29 minutes and includes narration based on the script prepared by the ACES Phishing Working Group. Video link: https://vimeo.com/1142461602?fl=ip&fe=ec [vimeo.com]<https://urldefense.com/v3/__https:/vimeo.com/1142461602?fl=ip&fe=ec__;!!PtGJ...> Voiceover script: https://docs.google.com/document/d/1KbZ9I_1vsAID306PaqAelF_4DcgQBegn-7mxN22E... [docs.google.com]<https://urldefense.com/v3/__https:/docs.google.com/document/d/1KbZ9I_1vsAID3...> Your feedback on the content is greatly appreciated and will help us refine the module before finalization. Please note that region-specific examples can be incorporated later when the material is adapted for local presentations; this version provides a general, foundational overview. Thank you. Best Regards, Atif.
My feedback below: ---0--- *Video Feedback and Recommendations* *01:25, 26:43* The title should be updated from 2024 to 2025. *13:50* The narration references a specific example, but the example itself does not appear on screen. The video should display the example being discussed. *19:09* Two slides appear back-to-back with no accompanying audio. Adding narration here would provide needed context and continuity. *19:20* An example is repeated from the segment at 10:38. Consider replacing it with a new example to avoid redundancy. *21:00* The script states that QR codes cannot be trusted, yet immediately asks viewers to trust the QR code leading to the Google quiz. This comes across as contradictory. I recommend displaying the actual URL that the QR code resolves to so viewers can confirm its authenticity before scanning. *22:27* The script instructs viewers to “contact your IT contact in your organization.” This phrasing assumes the audience consists of people working within an organization and does not address independent end users. The script should be updated to include guidance on where individuals who are not part of an organization can report issues or seek support. *23:31* The video mentions email encryption but does not provide any link or reference explaining how to enable or use it. This section again speaks from an organizational perspective, reinforcing the perception that the training is targeted mainly at organizational staff. *Note:* When reading the script, I did not initially perceive this organizational focus. However, hearing the spoken narration, a different sensory channel, made it more apparent. This suggests the spoken delivery amplifies the organizational framing. I recommend reviewing the script and narration to ensure end users are also consistently included. *28:10* There is no script or audio in this segment. As with the earlier reminders, this section should include at least a brief voiceover or explanatory message. ------------------------------ *General Recommendation* I recommend using an AI voice-generation tool to produce consistent, high-quality narration for the entire script. This approach also facilitates the generation of multilingual versions (English, Spanish, French, Greek, etc.), thereby significantly improving accessibility and outreach. Additionally, alternating between a female and a male AI voice can help maintain listener engagement and improve clarity. As a non-native English speaker, I found some of the accented narration difficult to follow, which can be distracting in educational material. A clear, neutral AI voice would enhance comprehension for a broader audience. This feedback is not meant to diminish the effort and dedication of the volunteers who contributed to this production. Thank you sincerely for the time and work invested in creating this resource. -ed On Fri, Dec 5, 2025 at 5:59 PM Gisella Gruber via Aces <aces@icann.org> wrote:
Dear ACES Members and RALO Leaders,
I hope this email finds you well!
The ALAC Community Engagement Subcommittee <https://icann-community.atlassian.net/wiki/spaces/atlarge/pages/99711364/ALA...> (ACES charter <https://docs.google.com/document/d/1bfICR_EduhBweUgWmA9_OA7lwNRchrh4SCrce4PI...> FYI) is currently finalizing a *Phishing Awareness Campaign* – video & script hereafter – with in mind a pilot roll out to the RALOs!
So this is where you come in. We would appreciate it if you could review the video (note – animations) to confirm whether there are any **major** issues with the flow. *Content has already been finalized by ACES.*
Next steps – pilot roll out by the RALOs.
Please note we have regional representation in our members. On our last call, we had the following who are able to provide you with any additional information required.
- Bukola – AFRALO - Amrita/Aris – APRALO - Atif – EURALO - Hannah – LACRALO - Eduardo – NARALO
We also wish to invite you to *join us for the next ACES call on Tuesday, 09 December at 13:00 UTC*. If you are not available, the call is recorded and again, regional representation is always present.
Thank you and very much hoping you are able to:
- Review the video & flow (feedback via email) - Join us next week!
Thank you and have a lovely weekend.
Kind regards,
Gisella
*From: *Mohammad Atif via Aces <aces@icann.org> *Reply-To: *Mohammad Atif <atifzhcet14@gmail.com> *Date: *Tuesday, 2 December 2025 at 15:47 *To: *"aces@icann.org" <aces@icann.org> *Cc: *At-Large Staff <staff@atlarge.icann.org>, Jonathan Zuck < JZuck@innovatorsnetwork.org>, Amrita Choudhury <amritachoudhury@ccaoi.in> *Subject: *[Aces] Request for Feedback: ICANN ACES Phishing Awareness Module
Dear ACES Members,
I hope you are doing well.
I am pleased to share the video presentation for the Phishing Awareness Module developed by the ICANN At-Large ACES Working Group. The module aims to equip participants with practical skills to recognize, avoid, and report phishing attempts, thereby strengthening both personal and organizational online security.
The video is approximately 29 minutes and includes narration based on the script prepared by the ACES Phishing Working Group.
Video link: *https://vimeo.com/1142461602?fl=ip&fe=ec [vimeo.com] <https://urldefense.com/v3/__https:/vimeo.com/1142461602?fl=ip&fe=ec__;!!PtGJab4!991z6vwTxc_nzQzrDch5BPuV46kbB-fQIXS3EPvMiWcnc4pwQwELtO3sn5viaxHwsRve09An5FHiiRWt-bPAyQ$>*
Voiceover script: *https://docs.google.com/document/d/1KbZ9I_1vsAID306PaqAelF_4DcgQBegn-7mxN22E... [docs.google.com] <https://urldefense.com/v3/__https:/docs.google.com/document/d/1KbZ9I_1vsAID306PaqAelF_4DcgQBegn-7mxN22Es5g/edit?usp=sharing__;!!PtGJab4!991z6vwTxc_nzQzrDch5BPuV46kbB-fQIXS3EPvMiWcnc4pwQwELtO3sn5viaxHwsRve09An5FHiiRXWNTZRLQ$>*
Your feedback on the content is greatly appreciated and will help us refine the module before finalization. Please note that region-specific examples can be incorporated later when the material is adapted for local presentations; this version provides a general, foundational overview.
Thank you.
Best Regards, Atif. _______________________________________________ Aces mailing list -- aces@icann.org To unsubscribe send an email to aces-leave@icann.org
-- *Notice*: This email may contain confidential information, is subject to legal privilege, and is intended for the use of the named addressee only. If you are not the intended recipient, you must not use, disclose or copy any part of this email. If you have received this email by mistake, please notify the sender and delete this message immediately.
Dear all, First of all, thank you for the great effort put into producing this excellent material. In addition to the comments already shared by our colleagues, I would like to mention the voice-over. I am not sure whose voice it is, but at times the accent makes it a bit difficult to understand. A more neutral option might improve clarity for all viewers. Please take this as constructive feedback, and thank you once again for the hard work. Best regards, Laura Margolis El lun, 8 dic 2025 a las 7:36, Eduardo Diaz via Aces (<aces@icann.org>) escribió:
My feedback below:
---0---
*Video Feedback and Recommendations*
*01:25, 26:43* The title should be updated from 2024 to 2025.
*13:50* The narration references a specific example, but the example itself does not appear on screen. The video should display the example being discussed.
*19:09* Two slides appear back-to-back with no accompanying audio. Adding narration here would provide needed context and continuity.
*19:20* An example is repeated from the segment at 10:38. Consider replacing it with a new example to avoid redundancy.
*21:00* The script states that QR codes cannot be trusted, yet immediately asks viewers to trust the QR code leading to the Google quiz. This comes across as contradictory. I recommend displaying the actual URL that the QR code resolves to so viewers can confirm its authenticity before scanning.
*22:27* The script instructs viewers to “contact your IT contact in your organization.” This phrasing assumes the audience consists of people working within an organization and does not address independent end users. The script should be updated to include guidance on where individuals who are not part of an organization can report issues or seek support.
*23:31* The video mentions email encryption but does not provide any link or reference explaining how to enable or use it. This section again speaks from an organizational perspective, reinforcing the perception that the training is targeted mainly at organizational staff.
*Note:* When reading the script, I did not initially perceive this organizational focus. However, hearing the spoken narration, a different sensory channel, made it more apparent. This suggests the spoken delivery amplifies the organizational framing. I recommend reviewing the script and narration to ensure end users are also consistently included.
*28:10* There is no script or audio in this segment. As with the earlier reminders, this section should include at least a brief voiceover or explanatory message. ------------------------------
*General Recommendation*
I recommend using an AI voice-generation tool to produce consistent, high-quality narration for the entire script. This approach also facilitates the generation of multilingual versions (English, Spanish, French, Greek, etc.), thereby significantly improving accessibility and outreach.
Additionally, alternating between a female and a male AI voice can help maintain listener engagement and improve clarity. As a non-native English speaker, I found some of the accented narration difficult to follow, which can be distracting in educational material. A clear, neutral AI voice would enhance comprehension for a broader audience.
This feedback is not meant to diminish the effort and dedication of the volunteers who contributed to this production. Thank you sincerely for the time and work invested in creating this resource.
-ed
On Fri, Dec 5, 2025 at 5:59 PM Gisella Gruber via Aces <aces@icann.org> wrote:
Dear ACES Members and RALO Leaders,
I hope this email finds you well!
The ALAC Community Engagement Subcommittee <https://icann-community.atlassian.net/wiki/spaces/atlarge/pages/99711364/ALA...> (ACES charter <https://docs.google.com/document/d/1bfICR_EduhBweUgWmA9_OA7lwNRchrh4SCrce4PI...> FYI) is currently finalizing a *Phishing Awareness Campaign* – video & script hereafter – with in mind a pilot roll out to the RALOs!
So this is where you come in. We would appreciate it if you could review the video (note – animations) to confirm whether there are any **major** issues with the flow. *Content has already been finalized by ACES.*
Next steps – pilot roll out by the RALOs.
Please note we have regional representation in our members. On our last call, we had the following who are able to provide you with any additional information required.
- Bukola – AFRALO - Amrita/Aris – APRALO - Atif – EURALO - Hannah – LACRALO - Eduardo – NARALO
We also wish to invite you to *join us for the next ACES call on Tuesday, 09 December at 13:00 UTC*. If you are not available, the call is recorded and again, regional representation is always present.
Thank you and very much hoping you are able to:
- Review the video & flow (feedback via email) - Join us next week!
Thank you and have a lovely weekend.
Kind regards,
Gisella
*From: *Mohammad Atif via Aces <aces@icann.org> *Reply-To: *Mohammad Atif <atifzhcet14@gmail.com> *Date: *Tuesday, 2 December 2025 at 15:47 *To: *"aces@icann.org" <aces@icann.org> *Cc: *At-Large Staff <staff@atlarge.icann.org>, Jonathan Zuck < JZuck@innovatorsnetwork.org>, Amrita Choudhury <amritachoudhury@ccaoi.in> *Subject: *[Aces] Request for Feedback: ICANN ACES Phishing Awareness Module
Dear ACES Members,
I hope you are doing well.
I am pleased to share the video presentation for the Phishing Awareness Module developed by the ICANN At-Large ACES Working Group. The module aims to equip participants with practical skills to recognize, avoid, and report phishing attempts, thereby strengthening both personal and organizational online security.
The video is approximately 29 minutes and includes narration based on the script prepared by the ACES Phishing Working Group.
Video link: *https://vimeo.com/1142461602?fl=ip&fe=ec [vimeo.com] <https://urldefense.com/v3/__https:/vimeo.com/1142461602?fl=ip&fe=ec__;!!PtGJab4!991z6vwTxc_nzQzrDch5BPuV46kbB-fQIXS3EPvMiWcnc4pwQwELtO3sn5viaxHwsRve09An5FHiiRWt-bPAyQ$>*
Voiceover script: *https://docs.google.com/document/d/1KbZ9I_1vsAID306PaqAelF_4DcgQBegn-7mxN22E... [docs.google.com] <https://urldefense.com/v3/__https:/docs.google.com/document/d/1KbZ9I_1vsAID306PaqAelF_4DcgQBegn-7mxN22Es5g/edit?usp=sharing__;!!PtGJab4!991z6vwTxc_nzQzrDch5BPuV46kbB-fQIXS3EPvMiWcnc4pwQwELtO3sn5viaxHwsRve09An5FHiiRXWNTZRLQ$>*
Your feedback on the content is greatly appreciated and will help us refine the module before finalization. Please note that region-specific examples can be incorporated later when the material is adapted for local presentations; this version provides a general, foundational overview.
Thank you.
Best Regards, Atif. _______________________________________________ Aces mailing list -- aces@icann.org To unsubscribe send an email to aces-leave@icann.org
-- *Notice*: This email may contain confidential information, is subject to legal privilege, and is intended for the use of the named addressee only. If you are not the intended recipient, you must not use, disclose or copy any part of this email. If you have received this email by mistake, please notify the sender and delete this message immediately. _______________________________________________ Aces mailing list -- aces@icann.org To unsubscribe send an email to aces-leave@icann.org
-- *Laura Margolis* ALAC Liaison to ccNSO margolisl@gmail.com +59899690992 Teams: lauri.margolis ccNSO Liaison Workspace <https://community.icann.org/display/atlarge/ALAC+Liaison+to+the+ccNSO+Report...>
Dear ACES Team, First and foremost, I would like to thank you for your efforts in raising awareness on this critical topic. The initiative itself is highly commendable. I appreciate your enormous task However, I will provide my feedback and what I consider constructive observations aimed solely at helping improve the resource: -The narration is delivered in a monotonous tone with a strong accent and almost no prosodic variation, making it difficult and unmotivating to continue watching after the first few minutes. Recommendation: employ a professional voice actor with neutral, clear english or AI and deliberate emphasis on key points, combined with accurate closed captions/subtitles. -In some slides, the font size is small. -Absence of foundational cybersecurity concepts. The presentation focuses almost exclusively on cybercrime without referencing the essential counterpart: the basic pillars of information security (physical, logical, and—most importantly—human factor security). Even a single slide outlining these concepts would greatly help viewers understand why end-user education is so crucial. -One slide cites 2025 statistics while displaying “2024” -In the list of best practices, “Be skeptical” appears last, whereas it should be the very first principle. -The powerful and memorable phrase “If it’s free, you are the product” is missing — extremely useful for explaining advance-fee frauds. -QR codes are presented without warning that they are currently one of the most exploited attack vectors (quishing). -The visual design and typography are overly sober and repetitive for a 20+ minute video. Subtle background music at key moments, chapter breaks, and short interactive polls/quizzes would improve retention. I would like to expressly praise the excellent explanation of how to spot fake domains through typographical similarities (typosquatting, homograph attacks, etc.). This segment is clear, original, and more thorough than what is found in most public resources. In summary, while the foundation is solid, the current version is unlikely to maintain the attention of the average user and does not fully meet the pedagogical standard one would expect from ICANN. Once again, I would like to recognize the tremendous effort and commitment behind this work. Thank you in advance for receiving this feedback in the constructive spirit in which it is offered. Thank you Best regards, *Hannah Frank * On Mon, Dec 8, 2025, 11:51 AM Laura Margolis via Aces <aces@icann.org> wrote:
Dear all,
First of all, thank you for the great effort put into producing this excellent material.
In addition to the comments already shared by our colleagues, I would like to mention the voice-over. I am not sure whose voice it is, but at times the accent makes it a bit difficult to understand. A more neutral option might improve clarity for all viewers.
Please take this as constructive feedback, and thank you once again for the hard work.
Best regards,
Laura Margolis
El lun, 8 dic 2025 a las 7:36, Eduardo Diaz via Aces (<aces@icann.org>) escribió:
My feedback below:
---0---
*Video Feedback and Recommendations*
*01:25, 26:43* The title should be updated from 2024 to 2025.
*13:50* The narration references a specific example, but the example itself does not appear on screen. The video should display the example being discussed.
*19:09* Two slides appear back-to-back with no accompanying audio. Adding narration here would provide needed context and continuity.
*19:20* An example is repeated from the segment at 10:38. Consider replacing it with a new example to avoid redundancy.
*21:00* The script states that QR codes cannot be trusted, yet immediately asks viewers to trust the QR code leading to the Google quiz. This comes across as contradictory. I recommend displaying the actual URL that the QR code resolves to so viewers can confirm its authenticity before scanning.
*22:27* The script instructs viewers to “contact your IT contact in your organization.” This phrasing assumes the audience consists of people working within an organization and does not address independent end users. The script should be updated to include guidance on where individuals who are not part of an organization can report issues or seek support.
*23:31* The video mentions email encryption but does not provide any link or reference explaining how to enable or use it. This section again speaks from an organizational perspective, reinforcing the perception that the training is targeted mainly at organizational staff.
*Note:* When reading the script, I did not initially perceive this organizational focus. However, hearing the spoken narration, a different sensory channel, made it more apparent. This suggests the spoken delivery amplifies the organizational framing. I recommend reviewing the script and narration to ensure end users are also consistently included.
*28:10* There is no script or audio in this segment. As with the earlier reminders, this section should include at least a brief voiceover or explanatory message. ------------------------------
*General Recommendation*
I recommend using an AI voice-generation tool to produce consistent, high-quality narration for the entire script. This approach also facilitates the generation of multilingual versions (English, Spanish, French, Greek, etc.), thereby significantly improving accessibility and outreach.
Additionally, alternating between a female and a male AI voice can help maintain listener engagement and improve clarity. As a non-native English speaker, I found some of the accented narration difficult to follow, which can be distracting in educational material. A clear, neutral AI voice would enhance comprehension for a broader audience.
This feedback is not meant to diminish the effort and dedication of the volunteers who contributed to this production. Thank you sincerely for the time and work invested in creating this resource.
-ed
On Fri, Dec 5, 2025 at 5:59 PM Gisella Gruber via Aces <aces@icann.org> wrote:
Dear ACES Members and RALO Leaders,
I hope this email finds you well!
The ALAC Community Engagement Subcommittee <https://icann-community.atlassian.net/wiki/spaces/atlarge/pages/99711364/ALA...> (ACES charter <https://docs.google.com/document/d/1bfICR_EduhBweUgWmA9_OA7lwNRchrh4SCrce4PI...> FYI) is currently finalizing a *Phishing Awareness Campaign* – video & script hereafter – with in mind a pilot roll out to the RALOs!
So this is where you come in. We would appreciate it if you could review the video (note – animations) to confirm whether there are any **major** issues with the flow. *Content has already been finalized by ACES.*
Next steps – pilot roll out by the RALOs.
Please note we have regional representation in our members. On our last call, we had the following who are able to provide you with any additional information required.
- Bukola – AFRALO - Amrita/Aris – APRALO - Atif – EURALO - Hannah – LACRALO - Eduardo – NARALO
We also wish to invite you to *join us for the next ACES call on Tuesday, 09 December at 13:00 UTC*. If you are not available, the call is recorded and again, regional representation is always present.
Thank you and very much hoping you are able to:
- Review the video & flow (feedback via email) - Join us next week!
Thank you and have a lovely weekend.
Kind regards,
Gisella
*From: *Mohammad Atif via Aces <aces@icann.org> *Reply-To: *Mohammad Atif <atifzhcet14@gmail.com> *Date: *Tuesday, 2 December 2025 at 15:47 *To: *"aces@icann.org" <aces@icann.org> *Cc: *At-Large Staff <staff@atlarge.icann.org>, Jonathan Zuck < JZuck@innovatorsnetwork.org>, Amrita Choudhury <amritachoudhury@ccaoi.in
*Subject: *[Aces] Request for Feedback: ICANN ACES Phishing Awareness Module
Dear ACES Members,
I hope you are doing well.
I am pleased to share the video presentation for the Phishing Awareness Module developed by the ICANN At-Large ACES Working Group. The module aims to equip participants with practical skills to recognize, avoid, and report phishing attempts, thereby strengthening both personal and organizational online security.
The video is approximately 29 minutes and includes narration based on the script prepared by the ACES Phishing Working Group.
Video link: *https://vimeo.com/1142461602?fl=ip&fe=ec [vimeo.com] <https://urldefense.com/v3/__https:/vimeo.com/1142461602?fl=ip&fe=ec__;!!PtGJab4!991z6vwTxc_nzQzrDch5BPuV46kbB-fQIXS3EPvMiWcnc4pwQwELtO3sn5viaxHwsRve09An5FHiiRWt-bPAyQ$>*
Voiceover script: *https://docs.google.com/document/d/1KbZ9I_1vsAID306PaqAelF_4DcgQBegn-7mxN22E... [docs.google.com] <https://urldefense.com/v3/__https:/docs.google.com/document/d/1KbZ9I_1vsAID306PaqAelF_4DcgQBegn-7mxN22Es5g/edit?usp=sharing__;!!PtGJab4!991z6vwTxc_nzQzrDch5BPuV46kbB-fQIXS3EPvMiWcnc4pwQwELtO3sn5viaxHwsRve09An5FHiiRXWNTZRLQ$>*
Your feedback on the content is greatly appreciated and will help us refine the module before finalization. Please note that region-specific examples can be incorporated later when the material is adapted for local presentations; this version provides a general, foundational overview.
Thank you.
Best Regards, Atif. _______________________________________________ Aces mailing list -- aces@icann.org To unsubscribe send an email to aces-leave@icann.org
-- *Notice*: This email may contain confidential information, is subject to legal privilege, and is intended for the use of the named addressee only. If you are not the intended recipient, you must not use, disclose or copy any part of this email. If you have received this email by mistake, please notify the sender and delete this message immediately. _______________________________________________ Aces mailing list -- aces@icann.org To unsubscribe send an email to aces-leave@icann.org
-- *Laura Margolis* ALAC Liaison to ccNSO
margolisl@gmail.com +59899690992 Teams: lauri.margolis
ccNSO Liaison Workspace <https://community.icann.org/display/atlarge/ALAC+Liaison+to+the+ccNSO+Report...>
_______________________________________________ Aces mailing list -- aces@icann.org To unsubscribe send an email to aces-leave@icann.org
Thank all for relevant comments In my agenda there will be a meeting today My apologies on Tuesdays and Thursdays I need to attend my clients most of the days I can only be free after 20-21 UTC Successful meeting to all Vanda Scartezini Sent from my iPhone Sorry for typos On 9 Dec 2025, at 02:55, Hannah Frank via Secretariat <secretariat@icann.org> wrote: Dear ACES Team, First and foremost, I would like to thank you for your efforts in raising awareness on this critical topic. The initiative itself is highly commendable. I appreciate your enormous task However, I will provide my feedback and what I consider constructive observations aimed solely at helping improve the resource: -The narration is delivered in a monotonous tone with a strong accent and almost no prosodic variation, making it difficult and unmotivating to continue watching after the first few minutes. Recommendation: employ a professional voice actor with neutral, clear english or AI and deliberate emphasis on key points, combined with accurate closed captions/subtitles. -In some slides, the font size is small. -Absence of foundational cybersecurity concepts. The presentation focuses almost exclusively on cybercrime without referencing the essential counterpart: the basic pillars of information security (physical, logical, and—most importantly—human factor security). Even a single slide outlining these concepts would greatly help viewers understand why end-user education is so crucial. -One slide cites 2025 statistics while displaying “2024” -In the list of best practices, “Be skeptical” appears last, whereas it should be the very first principle. -The powerful and memorable phrase “If it’s free, you are the product” is missing — extremely useful for explaining advance-fee frauds. -QR codes are presented without warning that they are currently one of the most exploited attack vectors (quishing). -The visual design and typography are overly sober and repetitive for a 20+ minute video. Subtle background music at key moments, chapter breaks, and short interactive polls/quizzes would improve retention. I would like to expressly praise the excellent explanation of how to spot fake domains through typographical similarities (typosquatting, homograph attacks, etc.). This segment is clear, original, and more thorough than what is found in most public resources. In summary, while the foundation is solid, the current version is unlikely to maintain the attention of the average user and does not fully meet the pedagogical standard one would expect from ICANN. Once again, I would like to recognize the tremendous effort and commitment behind this work. Thank you in advance for receiving this feedback in the constructive spirit in which it is offered. Thank you Best regards, Hannah Frank On Mon, Dec 8, 2025, 11:51 AM Laura Margolis via Aces <aces@icann.org<mailto:aces@icann.org>> wrote: Dear all, First of all, thank you for the great effort put into producing this excellent material. In addition to the comments already shared by our colleagues, I would like to mention the voice-over. I am not sure whose voice it is, but at times the accent makes it a bit difficult to understand. A more neutral option might improve clarity for all viewers. Please take this as constructive feedback, and thank you once again for the hard work. Best regards, Laura Margolis El lun, 8 dic 2025 a las 7:36, Eduardo Diaz via Aces (<aces@icann.org<mailto:aces@icann.org>>) escribió: My feedback below: ---0--- Video Feedback and Recommendations 01:25, 26:43 The title should be updated from 2024 to 2025. 13:50 The narration references a specific example, but the example itself does not appear on screen. The video should display the example being discussed. 19:09 Two slides appear back-to-back with no accompanying audio. Adding narration here would provide needed context and continuity. 19:20 An example is repeated from the segment at 10:38. Consider replacing it with a new example to avoid redundancy. 21:00 The script states that QR codes cannot be trusted, yet immediately asks viewers to trust the QR code leading to the Google quiz. This comes across as contradictory. I recommend displaying the actual URL that the QR code resolves to so viewers can confirm its authenticity before scanning. 22:27 The script instructs viewers to “contact your IT contact in your organization.” This phrasing assumes the audience consists of people working within an organization and does not address independent end users. The script should be updated to include guidance on where individuals who are not part of an organization can report issues or seek support. 23:31 The video mentions email encryption but does not provide any link or reference explaining how to enable or use it. This section again speaks from an organizational perspective, reinforcing the perception that the training is targeted mainly at organizational staff. Note: When reading the script, I did not initially perceive this organizational focus. However, hearing the spoken narration, a different sensory channel, made it more apparent. This suggests the spoken delivery amplifies the organizational framing. I recommend reviewing the script and narration to ensure end users are also consistently included. 28:10 There is no script or audio in this segment. As with the earlier reminders, this section should include at least a brief voiceover or explanatory message. ________________________________ General Recommendation I recommend using an AI voice-generation tool to produce consistent, high-quality narration for the entire script. This approach also facilitates the generation of multilingual versions (English, Spanish, French, Greek, etc.), thereby significantly improving accessibility and outreach. Additionally, alternating between a female and a male AI voice can help maintain listener engagement and improve clarity. As a non-native English speaker, I found some of the accented narration difficult to follow, which can be distracting in educational material. A clear, neutral AI voice would enhance comprehension for a broader audience. This feedback is not meant to diminish the effort and dedication of the volunteers who contributed to this production. Thank you sincerely for the time and work invested in creating this resource. -ed On Fri, Dec 5, 2025 at 5:59 PM Gisella Gruber via Aces <aces@icann.org<mailto:aces@icann.org>> wrote: Dear ACES Members and RALO Leaders, I hope this email finds you well! The ALAC Community Engagement Subcommittee<https://icann-community.atlassian.net/wiki/spaces/atlarge/pages/99711364/ALA...> (ACES charter<https://docs.google.com/document/d/1bfICR_EduhBweUgWmA9_OA7lwNRchrh4SCrce4PI...> FYI) is currently finalizing a Phishing Awareness Campaign – video & script hereafter – with in mind a pilot roll out to the RALOs! So this is where you come in. We would appreciate it if you could review the video (note – animations) to confirm whether there are any *major* issues with the flow. Content has already been finalized by ACES. Next steps – pilot roll out by the RALOs. Please note we have regional representation in our members. On our last call, we had the following who are able to provide you with any additional information required. * Bukola – AFRALO * Amrita/Aris – APRALO * Atif – EURALO * Hannah – LACRALO * Eduardo – NARALO We also wish to invite you to join us for the next ACES call on Tuesday, 09 December at 13:00 UTC. If you are not available, the call is recorded and again, regional representation is always present. Thank you and very much hoping you are able to: * Review the video & flow (feedback via email) * Join us next week! Thank you and have a lovely weekend. Kind regards, Gisella From: Mohammad Atif via Aces <aces@icann.org<mailto:aces@icann.org>> Reply-To: Mohammad Atif <atifzhcet14@gmail.com<mailto:atifzhcet14@gmail.com>> Date: Tuesday, 2 December 2025 at 15:47 To: "aces@icann.org<mailto:aces@icann.org>" <aces@icann.org<mailto:aces@icann.org>> Cc: At-Large Staff <staff@atlarge.icann.org<mailto:staff@atlarge.icann.org>>, Jonathan Zuck <JZuck@innovatorsnetwork.org<mailto:JZuck@innovatorsnetwork.org>>, Amrita Choudhury <amritachoudhury@ccaoi.in<mailto:amritachoudhury@ccaoi.in>> Subject: [Aces] Request for Feedback: ICANN ACES Phishing Awareness Module Dear ACES Members, I hope you are doing well. I am pleased to share the video presentation for the Phishing Awareness Module developed by the ICANN At-Large ACES Working Group. The module aims to equip participants with practical skills to recognize, avoid, and report phishing attempts, thereby strengthening both personal and organizational online security. The video is approximately 29 minutes and includes narration based on the script prepared by the ACES Phishing Working Group. Video link: https://vimeo.com/1142461602?fl=ip&fe=ec [vimeo.com]<https://urldefense.com/v3/__https:/vimeo.com/1142461602?fl=ip&fe=ec__;!!PtGJ...> Voiceover script: https://docs.google.com/document/d/1KbZ9I_1vsAID306PaqAelF_4DcgQBegn-7mxN22E... [docs.google.com]<https://urldefense.com/v3/__https:/docs.google.com/document/d/1KbZ9I_1vsAID3...> Your feedback on the content is greatly appreciated and will help us refine the module before finalization. Please note that region-specific examples can be incorporated later when the material is adapted for local presentations; this version provides a general, foundational overview. Thank you. Best Regards, Atif. _______________________________________________ Aces mailing list -- aces@icann.org<mailto:aces@icann.org> To unsubscribe send an email to aces-leave@icann.org<mailto:aces-leave@icann.org> -- Notice: This email may contain confidential information, is subject to legal privilege, and is intended for the use of the named addressee only. If you are not the intended recipient, you must not use, disclose or copy any part of this email. If you have received this email by mistake, please notify the sender and delete this message immediately. _______________________________________________ Aces mailing list -- aces@icann.org<mailto:aces@icann.org> To unsubscribe send an email to aces-leave@icann.org<mailto:aces-leave@icann.org> -- Laura Margolis ALAC Liaison to ccNSO margolisl@gmail.com<mailto:margolisl@gmail.com> +59899690992 Teams: lauri.margolis ccNSO Liaison Workspace<https://community.icann.org/display/atlarge/ALAC+Liaison+to+the+ccNSO+Report...> _______________________________________________ Aces mailing list -- aces@icann.org<mailto:aces@icann.org> To unsubscribe send an email to aces-leave@icann.org<mailto:aces-leave@icann.org> _______________________________________________ Secretariat mailing list -- secretariat@icann.org To unsubscribe send an email to secretariat-leave@icann.org Secretariat wiki at: https://community.icann.org/x/OpQi _______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on.
Hello and good day to all! This is a very good curated lecture on the basics of phishing. It can be a good source for those who are seeking awareness on the topic. As an educator, this is very useful. Thank you! Yours truly,Aris Ignacio On Tuesday, December 9, 2025 at 08:32:09 PM GMT+8, Vanda Scartezini via Aces <aces@icann.org> wrote: Thank all for relevant comments In my agenda there will be a meeting today My apologies on Tuesdays and Thursdays I need to attend my clients most of the days I can only be free after 20-21 UTC Successful meeting to all Vanda ScarteziniSent from my iPhoneSorry for typos On 9 Dec 2025, at 02:55, Hannah Frank via Secretariat <secretariat@icann.org> wrote: Dear ACES Team, First and foremost, I would like to thank you for your efforts in raising awareness on this critical topic. The initiative itself is highly commendable.I appreciate your enormous task However, I will provide my feedback and what I consider constructive observations aimed solely at helping improve the resource: -The narration is delivered in a monotonous tone with a strong accent and almost no prosodic variation, making it difficult and unmotivating to continue watching after the first few minutes. Recommendation: employ a professional voice actor with neutral, clear english or AI and deliberate emphasis on key points, combined with accurate closed captions/subtitles. -In some slides, the font size is small. -Absence of foundational cybersecurity concepts. The presentation focuses almost exclusively on cybercrime without referencing the essential counterpart: the basic pillars of information security (physical, logical, and—most importantly—human factor security). Even a single slide outlining these concepts would greatly help viewers understand why end-user education is so crucial. -One slide cites 2025 statistics while displaying “2024” -In the list of best practices, “Be skeptical” appears last, whereas it should be the very first principle. -The powerful and memorable phrase “If it’s free, you are the product” is missing — extremely useful for explaining advance-fee frauds. -QR codes are presented without warning that they are currently one of the most exploited attack vectors (quishing). -The visual design and typography are overly sober and repetitive for a 20+ minute video. Subtle background music at key moments, chapter breaks, and short interactive polls/quizzes would improve retention. I would like to expressly praise the excellent explanation of how to spot fake domains through typographical similarities (typosquatting, homograph attacks, etc.). This segment is clear, original, and more thorough than what is found in most public resources. In summary, while the foundation is solid, the current version is unlikely to maintain the attention of the average user and does not fully meet the pedagogical standard one would expect from ICANN. Once again, I would like to recognize the tremendous effort and commitment behind this work. Thank you in advance for receiving this feedback in the constructive spirit in which it is offered. Thank you Best regards, Hannah Frank On Mon, Dec 8, 2025, 11:51 AM Laura Margolis via Aces <aces@icann.org> wrote: Dear all, First of all, thank you for the great effort put into producing this excellent material. In addition to the comments already shared by our colleagues, I would like to mention the voice-over. I am not sure whose voice it is, but at times the accent makes it a bit difficult to understand. A more neutral option might improve clarity for all viewers. Please take this as constructive feedback, and thank you once again for the hard work. Best regards, Laura Margolis El lun, 8 dic 2025 a las 7:36, Eduardo Diaz via Aces (<aces@icann.org>) escribió: My feedback below: ---0--- Video Feedback and Recommendations 01:25, 26:43 The title should be updated from 2024 to 2025. 13:50 The narration references a specific example, but the example itself does not appear on screen. The video should display the example being discussed. 19:09 Two slides appear back-to-back with no accompanying audio. Adding narration here would provide needed context and continuity. 19:20 An example is repeated from the segment at 10:38. Consider replacing it with a new example to avoid redundancy. 21:00 The script states that QR codes cannot be trusted, yet immediately asks viewers to trust the QR code leading to the Google quiz. This comes across as contradictory. I recommend displaying the actual URL that the QR code resolves to so viewers can confirm its authenticity before scanning. 22:27 The script instructs viewers to “contact your IT contact in your organization.” This phrasing assumes the audience consists of people working within an organization and does not address independent end users. The script should be updated to include guidance on where individuals who are not part of an organization can report issues or seek support. 23:31 The video mentions email encryption but does not provide any link or reference explaining how to enable or use it. This section again speaks from an organizational perspective, reinforcing the perception that the training is targeted mainly at organizational staff. Note: When reading the script, I did not initially perceive this organizational focus. However, hearing the spoken narration, a different sensory channel, made it more apparent. This suggests the spoken delivery amplifies the organizational framing. I recommend reviewing the script and narration to ensure end users are also consistently included. 28:10 There is no script or audio in this segment. As with the earlier reminders, this section should include at least a brief voiceover or explanatory message. General Recommendation I recommend using an AI voice-generation tool to produce consistent, high-quality narration for the entire script. This approach also facilitates the generation of multilingual versions (English, Spanish, French, Greek, etc.), thereby significantly improving accessibility and outreach. Additionally, alternating between a female and a male AI voice can help maintain listener engagement and improve clarity. As a non-native English speaker, I found some of the accented narration difficult to follow, which can be distracting in educational material. A clear, neutral AI voice would enhance comprehension for a broader audience. This feedback is not meant to diminish the effort and dedication of the volunteers who contributed to this production. Thank you sincerely for the time and work invested in creating this resource. -ed On Fri, Dec 5, 2025 at 5:59 PM Gisella Gruber via Aces <aces@icann.org> wrote: Dear ACES Members and RALO Leaders, I hope this email finds you well! The ALAC Community Engagement Subcommittee (ACES charter FYI) is currently finalizing aPhishing Awareness Campaign – video & script hereafter – with in mind a pilot roll out to the RALOs! So this is where you come in. We would appreciate it if you could review the video (note – animations) to confirm whether there are any *major* issues with the flow. Content has already been finalized by ACES. Next steps – pilot roll out by the RALOs. Please note we have regional representation in our members. On our last call, we had the following who are able to provide you with any additional information required. - Bukola – AFRALO - Amrita/Aris – APRALO - Atif – EURALO - Hannah – LACRALO - Eduardo – NARALO We also wish to invite you tojoin us for the next ACES call on Tuesday, 09 December at 13:00 UTC. If you are not available, the call is recorded and again, regional representation is always present. Thank you and very much hoping you are able to: - Review the video & flow (feedback via email) - Join us next week! Thank you and have a lovely weekend. Kind regards, Gisella From:Mohammad Atif via Aces <aces@icann.org> Reply-To: Mohammad Atif <atifzhcet14@gmail.com> Date: Tuesday, 2 December 2025 at 15:47 To: "aces@icann.org" <aces@icann.org> Cc: At-Large Staff <staff@atlarge.icann.org>, Jonathan Zuck <JZuck@innovatorsnetwork.org>, Amrita Choudhury <amritachoudhury@ccaoi.in> Subject: [Aces] Request for Feedback: ICANN ACES Phishing Awareness Module Dear ACES Members, I hope you are doing well. I am pleased to share the video presentation for thePhishing Awareness Module developed by the ICANN At-Large ACES Working Group. The module aims to equip participants with practical skills to recognize, avoid, and report phishing attempts, thereby strengthening both personal and organizational online security. The video is approximately 29 minutes and includes narration based on the script prepared by the ACES Phishing Working Group. Video link: https://vimeo.com/1142461602?fl=ip&fe=ec [vimeo.com] Voiceover script: https://docs.google.com/document/d/1KbZ9I_1vsAID306PaqAelF_4DcgQBegn-7mxN22E... [docs.google.com] Your feedback on the content is greatly appreciated and will help us refine the module before finalization. Please note that region-specific examples can be incorporated later when the material is adapted for local presentations; this version provides a general, foundational overview. Thank you. Best Regards, Atif. _______________________________________________ Aces mailing list -- aces@icann.org To unsubscribe send an email to aces-leave@icann.org -- Notice: This email may contain confidential information, is subject to legal privilege, and is intended for the use of the named addressee only. If you are not the intended recipient, you must not use, disclose or copy any part of this email. If you have received this email by mistake, please notify the sender and delete this message immediately. _______________________________________________ Aces mailing list -- aces@icann.org To unsubscribe send an email to aces-leave@icann.org -- Laura MargolisALAC Liaison to ccNSO margolisl@gmail.com+59899690992Teams: lauri.margolis ccNSO Liaison Workspace _______________________________________________ Aces mailing list -- aces@icann.org To unsubscribe send an email to aces-leave@icann.org _______________________________________________ Secretariat mailing list -- secretariat@icann.org To unsubscribe send an email to secretariat-leave@icann.org Secretariat wiki at: https://community.icann.org/x/OpQi _______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on. _______________________________________________ Aces mailing list -- aces@icann.org To unsubscribe send an email to aces-leave@icann.org
Dear all, +1 to both the appreciation for the work done and critical remarks in this thread. This is a good basis for localizing it in terms on language, presentation style and local examples. Best, Yrjö From: Hannah Frank via Aces <aces@icann.org> Date: Tuesday, 9. December 2025 at 5.26 To: Laura Margolis <margolisl@gmail.com>, Eduardo Diaz <eduardodiazrivera@gmail.com>, ACES@icann.org <aces@icann.org> Cc: secretariat@icann.org <secretariat@icann.org> Subject: [Aces] Re: (PLEASE read) Request for Feedback: ICANN ACES Phishing Awareness Module Dear ACES Team, First and foremost, I would like to thank you for your efforts in raising awareness on this critical topic. The initiative itself is highly commendable. I appreciate your enormous task However, I will provide my feedback and what I consider constructive observations aimed solely at helping improve the resource: -The narration is delivered in a monotonous tone with a strong accent and almost no prosodic variation, making it difficult and unmotivating to continue watching after the first few minutes. Recommendation: employ a professional voice actor with neutral, clear english or AI and deliberate emphasis on key points, combined with accurate closed captions/subtitles. -In some slides, the font size is small. -Absence of foundational cybersecurity concepts. The presentation focuses almost exclusively on cybercrime without referencing the essential counterpart: the basic pillars of information security (physical, logical, and—most importantly—human factor security). Even a single slide outlining these concepts would greatly help viewers understand why end-user education is so crucial. -One slide cites 2025 statistics while displaying “2024” -In the list of best practices, “Be skeptical” appears last, whereas it should be the very first principle. -The powerful and memorable phrase “If it’s free, you are the product” is missing — extremely useful for explaining advance-fee frauds. -QR codes are presented without warning that they are currently one of the most exploited attack vectors (quishing). -The visual design and typography are overly sober and repetitive for a 20+ minute video. Subtle background music at key moments, chapter breaks, and short interactive polls/quizzes would improve retention. I would like to expressly praise the excellent explanation of how to spot fake domains through typographical similarities (typosquatting, homograph attacks, etc.). This segment is clear, original, and more thorough than what is found in most public resources. In summary, while the foundation is solid, the current version is unlikely to maintain the attention of the average user and does not fully meet the pedagogical standard one would expect from ICANN. Once again, I would like to recognize the tremendous effort and commitment behind this work. Thank you in advance for receiving this feedback in the constructive spirit in which it is offered. Thank you Best regards, Hannah Frank On Mon, Dec 8, 2025, 11:51 AM Laura Margolis via Aces <aces@icann.org<mailto:aces@icann.org>> wrote: Dear all, First of all, thank you for the great effort put into producing this excellent material. In addition to the comments already shared by our colleagues, I would like to mention the voice-over. I am not sure whose voice it is, but at times the accent makes it a bit difficult to understand. A more neutral option might improve clarity for all viewers. Please take this as constructive feedback, and thank you once again for the hard work. Best regards, Laura Margolis El lun, 8 dic 2025 a las 7:36, Eduardo Diaz via Aces (<aces@icann.org<mailto:aces@icann.org>>) escribió: My feedback below: ---0--- Video Feedback and Recommendations 01:25, 26:43 The title should be updated from 2024 to 2025. 13:50 The narration references a specific example, but the example itself does not appear on screen. The video should display the example being discussed. 19:09 Two slides appear back-to-back with no accompanying audio. Adding narration here would provide needed context and continuity. 19:20 An example is repeated from the segment at 10:38. Consider replacing it with a new example to avoid redundancy. 21:00 The script states that QR codes cannot be trusted, yet immediately asks viewers to trust the QR code leading to the Google quiz. This comes across as contradictory. I recommend displaying the actual URL that the QR code resolves to so viewers can confirm its authenticity before scanning. 22:27 The script instructs viewers to “contact your IT contact in your organization.” This phrasing assumes the audience consists of people working within an organization and does not address independent end users. The script should be updated to include guidance on where individuals who are not part of an organization can report issues or seek support. 23:31 The video mentions email encryption but does not provide any link or reference explaining how to enable or use it. This section again speaks from an organizational perspective, reinforcing the perception that the training is targeted mainly at organizational staff. Note: When reading the script, I did not initially perceive this organizational focus. However, hearing the spoken narration, a different sensory channel, made it more apparent. This suggests the spoken delivery amplifies the organizational framing. I recommend reviewing the script and narration to ensure end users are also consistently included. 28:10 There is no script or audio in this segment. As with the earlier reminders, this section should include at least a brief voiceover or explanatory message. ________________________________ General Recommendation I recommend using an AI voice-generation tool to produce consistent, high-quality narration for the entire script. This approach also facilitates the generation of multilingual versions (English, Spanish, French, Greek, etc.), thereby significantly improving accessibility and outreach. Additionally, alternating between a female and a male AI voice can help maintain listener engagement and improve clarity. As a non-native English speaker, I found some of the accented narration difficult to follow, which can be distracting in educational material. A clear, neutral AI voice would enhance comprehension for a broader audience. This feedback is not meant to diminish the effort and dedication of the volunteers who contributed to this production. Thank you sincerely for the time and work invested in creating this resource. -ed On Fri, Dec 5, 2025 at 5:59 PM Gisella Gruber via Aces <aces@icann.org<mailto:aces@icann.org>> wrote: Dear ACES Members and RALO Leaders, I hope this email finds you well! The ALAC Community Engagement Subcommittee<https://icann-community.atlassian.net/wiki/spaces/atlarge/pages/99711364/ALA...> (ACES charter<https://docs.google.com/document/d/1bfICR_EduhBweUgWmA9_OA7lwNRchrh4SCrce4PI...> FYI) is currently finalizing a Phishing Awareness Campaign – video & script hereafter – with in mind a pilot roll out to the RALOs! So this is where you come in. We would appreciate it if you could review the video (note – animations) to confirm whether there are any *major* issues with the flow. Content has already been finalized by ACES. Next steps – pilot roll out by the RALOs. Please note we have regional representation in our members. On our last call, we had the following who are able to provide you with any additional information required. * Bukola – AFRALO * Amrita/Aris – APRALO * Atif – EURALO * Hannah – LACRALO * Eduardo – NARALO We also wish to invite you to join us for the next ACES call on Tuesday, 09 December at 13:00 UTC. If you are not available, the call is recorded and again, regional representation is always present. Thank you and very much hoping you are able to: * Review the video & flow (feedback via email) * Join us next week! Thank you and have a lovely weekend. Kind regards, Gisella From: Mohammad Atif via Aces <aces@icann.org<mailto:aces@icann.org>> Reply-To: Mohammad Atif <atifzhcet14@gmail.com<mailto:atifzhcet14@gmail.com>> Date: Tuesday, 2 December 2025 at 15:47 To: "aces@icann.org<mailto:aces@icann.org>" <aces@icann.org<mailto:aces@icann.org>> Cc: At-Large Staff <staff@atlarge.icann.org<mailto:staff@atlarge.icann.org>>, Jonathan Zuck <JZuck@innovatorsnetwork.org<mailto:JZuck@innovatorsnetwork.org>>, Amrita Choudhury <amritachoudhury@ccaoi.in<mailto:amritachoudhury@ccaoi.in>> Subject: [Aces] Request for Feedback: ICANN ACES Phishing Awareness Module Dear ACES Members, I hope you are doing well. I am pleased to share the video presentation for the Phishing Awareness Module developed by the ICANN At-Large ACES Working Group. The module aims to equip participants with practical skills to recognize, avoid, and report phishing attempts, thereby strengthening both personal and organizational online security. The video is approximately 29 minutes and includes narration based on the script prepared by the ACES Phishing Working Group. Video link: https://vimeo.com/1142461602?fl=ip&fe=ec [vimeo.com]<https://urldefense.com/v3/__https:/vimeo.com/1142461602?fl=ip&fe=ec__;!!PtGJ...> Voiceover script: https://docs.google.com/document/d/1KbZ9I_1vsAID306PaqAelF_4DcgQBegn-7mxN22E... [docs.google.com]<https://urldefense.com/v3/__https:/docs.google.com/document/d/1KbZ9I_1vsAID3...> Your feedback on the content is greatly appreciated and will help us refine the module before finalization. Please note that region-specific examples can be incorporated later when the material is adapted for local presentations; this version provides a general, foundational overview. Thank you. Best Regards, Atif. _______________________________________________ Aces mailing list -- aces@icann.org<mailto:aces@icann.org> To unsubscribe send an email to aces-leave@icann.org<mailto:aces-leave@icann.org> -- Notice: This email may contain confidential information, is subject to legal privilege, and is intended for the use of the named addressee only. If you are not the intended recipient, you must not use, disclose or copy any part of this email. If you have received this email by mistake, please notify the sender and delete this message immediately. _______________________________________________ Aces mailing list -- aces@icann.org<mailto:aces@icann.org> To unsubscribe send an email to aces-leave@icann.org<mailto:aces-leave@icann.org> -- Laura Margolis ALAC Liaison to ccNSO margolisl@gmail.com<mailto:margolisl@gmail.com> +59899690992 Teams: lauri.margolis ccNSO Liaison Workspace<https://community.icann.org/display/atlarge/ALAC+Liaison+to+the+ccNSO+Report...> _______________________________________________ Aces mailing list -- aces@icann.org<mailto:aces@icann.org> To unsubscribe send an email to aces-leave@icann.org<mailto:aces-leave@icann.org>
Remember, we may be able to utilise the local languages support that the Language Services Team has put together to support outreach for the new gTLD Program as well... This is all looking great BTW, excellent work on an essential topic, looking forward to go live with it :-) <https://about.me/cheryl.LangdonOrr?promo=email_sig&utm_source=product&utm_me...> Cheryl Langdon-Orr about.me/cheryl.LangdonOrr <https://about.me/cheryl.LangdonOrr?promo=email_sig&utm_source=product&utm_me...> On Tue, 9 Dec 2025 at 23:30, Yrjo Lansipuro via Aces <aces@icann.org> wrote:
Dear all,
+1 to both the appreciation for the work done and critical remarks in this thread. This is a good basis for localizing it in terms on language, presentation style and local examples.
Best,
Yrjö
*From: *Hannah Frank via Aces <aces@icann.org> *Date: *Tuesday, 9. December 2025 at 5.26 *To: *Laura Margolis <margolisl@gmail.com>, Eduardo Diaz < eduardodiazrivera@gmail.com>, ACES@icann.org <aces@icann.org> *Cc: *secretariat@icann.org <secretariat@icann.org> *Subject: *[Aces] Re: (PLEASE read) Request for Feedback: ICANN ACES Phishing Awareness Module
Dear ACES Team,
First and foremost, I would like to thank you for your efforts in raising awareness on this critical topic. The initiative itself is highly commendable.
I appreciate your enormous task
However, I will provide my feedback and what I consider constructive observations aimed solely at helping improve the resource:
-The narration is delivered in a monotonous tone with a strong accent and almost no prosodic variation, making it difficult and unmotivating to continue watching after the first few minutes.
Recommendation: employ a professional voice actor with neutral, clear english or AI and deliberate emphasis on key points, combined with accurate closed captions/subtitles.
-In some slides, the font size is small.
-Absence of foundational cybersecurity concepts.
The presentation focuses almost exclusively on cybercrime without referencing the essential counterpart: the basic pillars of information security (physical, logical, and—most importantly—human factor security).
Even a single slide outlining these concepts would greatly help viewers understand why end-user education is so crucial.
-One slide cites 2025 statistics while displaying “2024”
-In the list of best practices, “Be skeptical” appears last, whereas it should be the very first principle.
-The powerful and memorable phrase “If it’s free, you are the product” is missing — extremely useful for explaining advance-fee frauds.
-QR codes are presented without warning that they are currently one of the most exploited attack vectors (quishing).
-The visual design and typography are overly sober and repetitive for a 20+ minute video. Subtle background music at key moments, chapter breaks, and short interactive polls/quizzes would improve retention.
I would like to expressly praise the excellent explanation of how to spot fake domains through typographical similarities (typosquatting, homograph attacks, etc.).
This segment is clear, original, and more thorough than what is found in most public resources.
In summary, while the foundation is solid, the current version is unlikely to maintain the attention of the average user and does not fully meet the pedagogical standard one would expect from ICANN.
Once again, I would like to recognize the tremendous effort and commitment behind this work.
Thank you in advance for receiving this feedback in the constructive spirit in which it is offered.
Thank you
Best regards,
*Hannah Frank *
On Mon, Dec 8, 2025, 11:51 AM Laura Margolis via Aces <aces@icann.org> wrote:
Dear all,
First of all, thank you for the great effort put into producing this excellent material.
In addition to the comments already shared by our colleagues, I would like to mention the voice-over. I am not sure whose voice it is, but at times the accent makes it a bit difficult to understand. A more neutral option might improve clarity for all viewers.
Please take this as constructive feedback, and thank you once again for the hard work.
Best regards,
Laura Margolis
El lun, 8 dic 2025 a las 7:36, Eduardo Diaz via Aces (<aces@icann.org>) escribió:
My feedback below:
---0---
*Video Feedback and Recommendations*
*01:25, 26:43* The title should be updated from 2024 to 2025.
*13:50* The narration references a specific example, but the example itself does not appear on screen. The video should display the example being discussed.
*19:09* Two slides appear back-to-back with no accompanying audio. Adding narration here would provide needed context and continuity.
*19:20* An example is repeated from the segment at 10:38. Consider replacing it with a new example to avoid redundancy.
*21:00* The script states that QR codes cannot be trusted, yet immediately asks viewers to trust the QR code leading to the Google quiz. This comes across as contradictory. I recommend displaying the actual URL that the QR code resolves to so viewers can confirm its authenticity before scanning.
*22:27* The script instructs viewers to “contact your IT contact in your organization.” This phrasing assumes the audience consists of people working within an organization and does not address independent end users. The script should be updated to include guidance on where individuals who are not part of an organization can report issues or seek support.
*23:31* The video mentions email encryption but does not provide any link or reference explaining how to enable or use it. This section again speaks from an organizational perspective, reinforcing the perception that the training is targeted mainly at organizational staff.
*Note:* When reading the script, I did not initially perceive this organizational focus. However, hearing the spoken narration, a different sensory channel, made it more apparent. This suggests the spoken delivery amplifies the organizational framing. I recommend reviewing the script and narration to ensure end users are also consistently included.
*28:10* There is no script or audio in this segment. As with the earlier reminders, this section should include at least a brief voiceover or explanatory message. ------------------------------
*General Recommendation*
I recommend using an AI voice-generation tool to produce consistent, high-quality narration for the entire script. This approach also facilitates the generation of multilingual versions (English, Spanish, French, Greek, etc.), thereby significantly improving accessibility and outreach.
Additionally, alternating between a female and a male AI voice can help maintain listener engagement and improve clarity. As a non-native English speaker, I found some of the accented narration difficult to follow, which can be distracting in educational material. A clear, neutral AI voice would enhance comprehension for a broader audience.
This feedback is not meant to diminish the effort and dedication of the volunteers who contributed to this production. Thank you sincerely for the time and work invested in creating this resource.
-ed
On Fri, Dec 5, 2025 at 5:59 PM Gisella Gruber via Aces <aces@icann.org> wrote:
Dear ACES Members and RALO Leaders,
I hope this email finds you well!
The ALAC Community Engagement Subcommittee <https://icann-community.atlassian.net/wiki/spaces/atlarge/pages/99711364/ALA...> (ACES charter <https://docs.google.com/document/d/1bfICR_EduhBweUgWmA9_OA7lwNRchrh4SCrce4PI...> FYI) is currently finalizing a *Phishing Awareness Campaign* – video & script hereafter – with in mind a pilot roll out to the RALOs!
So this is where you come in. We would appreciate it if you could review the video (note – animations) to confirm whether there are any **major** issues with the flow. *Content has already been finalized by ACES.*
Next steps – pilot roll out by the RALOs.
Please note we have regional representation in our members. On our last call, we had the following who are able to provide you with any additional information required.
- Bukola – AFRALO - Amrita/Aris – APRALO - Atif – EURALO - Hannah – LACRALO - Eduardo – NARALO
We also wish to invite you to *join us for the next ACES call on Tuesday, 09 December at 13:00 UTC*. If you are not available, the call is recorded and again, regional representation is always present.
Thank you and very much hoping you are able to:
- Review the video & flow (feedback via email) - Join us next week!
Thank you and have a lovely weekend.
Kind regards,
Gisella
*From: *Mohammad Atif via Aces <aces@icann.org> *Reply-To: *Mohammad Atif <atifzhcet14@gmail.com> *Date: *Tuesday, 2 December 2025 at 15:47 *To: *"aces@icann.org" <aces@icann.org> *Cc: *At-Large Staff <staff@atlarge.icann.org>, Jonathan Zuck < JZuck@innovatorsnetwork.org>, Amrita Choudhury <amritachoudhury@ccaoi.in> *Subject: *[Aces] Request for Feedback: ICANN ACES Phishing Awareness Module
Dear ACES Members,
I hope you are doing well.
I am pleased to share the video presentation for the Phishing Awareness Module developed by the ICANN At-Large ACES Working Group. The module aims to equip participants with practical skills to recognize, avoid, and report phishing attempts, thereby strengthening both personal and organizational online security.
The video is approximately 29 minutes and includes narration based on the script prepared by the ACES Phishing Working Group.
Video link: *https://vimeo.com/1142461602?fl=ip&fe=ec [vimeo.com] <https://urldefense.com/v3/__https:/vimeo.com/1142461602?fl=ip&fe=ec__;!!PtGJab4!991z6vwTxc_nzQzrDch5BPuV46kbB-fQIXS3EPvMiWcnc4pwQwELtO3sn5viaxHwsRve09An5FHiiRWt-bPAyQ$>*
Voiceover script: *https://docs.google.com/document/d/1KbZ9I_1vsAID306PaqAelF_4DcgQBegn-7mxN22E... [docs.google.com] <https://urldefense.com/v3/__https:/docs.google.com/document/d/1KbZ9I_1vsAID306PaqAelF_4DcgQBegn-7mxN22Es5g/edit?usp=sharing__;!!PtGJab4!991z6vwTxc_nzQzrDch5BPuV46kbB-fQIXS3EPvMiWcnc4pwQwELtO3sn5viaxHwsRve09An5FHiiRXWNTZRLQ$>*
Your feedback on the content is greatly appreciated and will help us refine the module before finalization. Please note that region-specific examples can be incorporated later when the material is adapted for local presentations; this version provides a general, foundational overview.
Thank you.
Best Regards, Atif.
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*Laura Margolis*
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margolisl@gmail.com
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participants (8)
-
Aris Ignacio -
Cheryl Langdon-Orr -
Eduardo Diaz -
Gisella Gruber -
Hannah Frank -
Laura Margolis -
Vanda Scartezini -
Yrjo Lansipuro