[http://www.icann.org/images/gradlogo_bow.jpg]<http://www.icann.org/> February 2013 Contractual Compliance Newsletter Internet Corporation for Assigned Names and Numbers http://www.icann.org/en/resources/compliance/ February 2013 ________________________________ Table of Contents 1<http://www.icann.org/en/resources/compliance/newsletter/newsletter-feb13-en....> * General Update<http://www.icann.org/en/resources/compliance/newsletter/newsletter-feb13-en....> * Audit Program Update<http://www.icann.org/en/resources/compliance/newsletter/newsletter-feb13-en....> * Complaints Handling and Enforcement Summary<http://www.icann.org/en/resources/compliance/newsletter/newsletter-feb13-en....> General Update Focused Effort to launch the Consolidated Complaint Management System Improving the user experience and moving to a single complaint management solution for all contractual compliance complaint types has been and will continue to be the focus over the next few months. Improving The User Experience Over the next few weeks the user, also referred to as complaint reporter, will see improvements to filing complaints. Eventually, the current links listed below will be replaced by one link for a one-stop complaint submittal landing webpage. General complaints http://reports.internic.net/cgi/registrars/problem-report.cgi WHOIS complaints http://wdprs.internic.net/ UDRP complaints http://www.internic.net/UDRPIntakeReportSystem.html The user experience will begin at the complaint landing page pictured below. The three columns will ease navigation to explanations and the complaint submittal form: * "Help With" lists complaint topics * "Learn More" provides links to definitions, FAQ explanations or glossary * "Take Action" provides links to lookup data or the complaint submittal form [http://www.icann.org/sites/default/files/assets/complaint-landing-page-650x4...] The user will be kept informed during the complaint process. Communication will consist of clarification, acceptance or rejection emails and a closure status email of the complaint. The closure status email will also include an invitation asking the user to complete a five-question feedback survey. Registrars will also receive closure emails with the survey link when the complaint is resolved. Single Complaint Management Solution As previously communicated, the Whois Data Problem Report System (WDPRS) is scheduled first to migrate to the new and enhanced system. Enforcement Process was also added in this phase to complete the automation from prevention through enforcement. The phased rollout, by complaint type, will launch in mid-March and over the following few weeks. ICANN thanks the three pilot registrars, Blacknight Internet Solutions, eNom and GoDaddy, for their time and effort to test this first migration to the new system. The beginning of the end of the 2011-2013 Three Year Plan This effort is aligned to the ICANN commitment to strengthen the Contractual Compliance program and operations. Once all complaint types are migrated to one platform, ICANN will provide additional performance metrics and improved reporting. Audit Program Update ICANN held two outreach sessions in February for the Year One Audit Program. The sessions reviewed the overall survey results with both Registrars and Registries in attendance. The survey was titled, "Request For Information (RFI) Phase – Audit Program Year One Continuous Improvement Survey" and was completed by over one-third of all contracted parties audited in Year One. The feedback received on the following areas for improvements - Process, Communication and Tool - has been captured and will be reflected in the Year Two Audit Program. The ICANN Contractual Compliance Audit Program, in the Audit Phase since 7 January 2013, is focused on document reviews and on generating individual Audit Report to each participant. An Audit Report will be sent to each Year One Audit participant starting in March 2013. The report will either highlight a "No Deficiencies" audit report, which will require no further action, or "Deficiencies" audit report, which will require further action (including an action plan with expected dates of remediation and/or evidence to immediately cure the issue). Year-1 Audit Program Milestone Dates Request for Info Audit Phase Reporting Phase Remediation 1st Notice 2nd Notice 3rd Notice Begin End Begin End 26 Nov. 2012 17 Dec. 2012 28 Dec. 2012 7 Jan. 2013 12 Apr. 2013 15 April 2013 19 April 2013 22 April 2013 Please refer to http://www.icann.org/en/resources/compliance/audits to learn more about this program. Complaints Handling and Enforcement Summary [http://www.icann.org/sites/default/files/assets/notification-process-complai...] [http://www.icann.org/sites/default/files/assets/performance-results-650x468-...] ENFORCEMENT ACTIVITY for FEBRUARY 2013 SENT DATE DUE DATE REGISTRAR NOTICE TYPE STATUS FAILURE NOTICE BASIS 5-Feb-13 26-Feb-13 Black Ice Domains, Inc. Breach Data and Documents under Review by ICANN Provide documents within 15 days (RAA 5.9.2) 11-Feb-13 Lime Labs LLC Termination Respond to audits (RAA 3.14) Maintain and provide communication records (RAA 3.4.2/3) 11-Feb-13 Central Registrar, Inc. DBA Domainmonger.com Termination Respond to audits (RAA 3.14) Maintain and provide communication records (RAA 3.4.2/3) Pay accreditation fees (RAA 3.9) 11-Feb-13 R. Lee Chambers Company LLC dba DomainsToBeSeen.com Termination Maintain and provide communication records (RAA 3.4.2/3) 20-Feb-13 Bargin Register, Inc. Termination Maintain and provide communication records (RAA 3.4.2/3) 28-Feb-13 Power Brand Center Corp. Termination Pay accreditation fees (RAA 3.9) ENFORCEMENT UPDATES from PRIOR MONTHS 11-Jan-13 1-Feb-13 Power Brand Center Corp. Breach Cured Respond to audits (RAA 3.14) Cured Maintain and provide communication records (RAA 3.4.2/3) Escalated to termination Pay accreditation fees (RAA 3.9) 11-Jan-13 1-Feb-13 Homestead Limited d/b/a Namevault.com Breach Cured Maintain and provide communication records (RAA 3.4.2/3) 11-Jan-13 1-Feb-13 Lime Labs LLC Breach Escalated to termination Respond to audits (RAA 3.14) Maintain and provide communication records (RAA 3.4.2/3) 11-Jan-13 1-Feb-13 Central Registrar, Inc d/b/a Domainmonger.com Breach Escalated to termination Respond to audits (RAA 3.14) Maintain and provide communication records (RAA 3.4.2/3) Pay accreditation fees (RAA 3.9) 11-Jan-13 1-Feb-13 Cheapies.com Inc. Breach Cured Respond to audits (RAA 3.14) Maintain and provide communication records (RAA 3.4.2/3) Pay accreditation fees (RAA 3.9) 11-Jan-13 1-Feb-13 R. Lee Chambers Company LLC d/b/a DomainsToBeSeen.com Breach Escalated to termination Maintain and provide communication records (RAA 3.4.2/3) 18-Jan-13 8-Feb-13 Cheapies.com Inc. Breach Data and Documents under Review by ICANN Provide communication records (RAA 3.4.3) Provide a reasonable opportunity to unlock the domain name (IRTP 3) Provide AuthInfo code (IRTP 5) 19-Nov-12 12-Dec-12 Bargin Register, Inc Breach Escalated to termination Maintain and provide registration records (RAA 3.4.2/3) Cured Pay accreditation fees (RAA 3.9) Additional concern-failure to respond to UDRP verification requests Please refer to https://www.icann.org/en/resources/compliance/notices<http://www.icann.org/en/resources/compliance/notices> for up-to-date information. ________________________________ 1<http://www.icann.org/en/resources/compliance/newsletter/newsletter-feb13-en....> This update is provided for information purposes only. Please do not rely on the information contained within this update to make conclusions or business decisions. 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