Olivier, The comments by Compliance in the earlier session contradict claims made by a registrant. The full document in question can be found here: https://www.dropbox.com/s/u0fko3z74d6q051/ICANN_complaint_Dropbox.pdf. The registrant's domain was taken in an unauthorized transfer and the response from ICANN Compliance (in part) was: "please note that claims of domain hijacking are not within ICANN's contractual authority to address. ICANN is not a government agency, but rather a private sector, not-for-profit organization with limited technical responsibility for coordinating the unique assignment of Internet domain names and IP addresses." I am completely befuddled by the Compliance response in today's session which insisted they investigate all complaints, but the response above to the registrant merely says "we don't do that." I would like an official response (in writing is preferred) for whenever our next meeting is scheduled, as recommended by Compliance. The response to this affects the way millions of domain registrants will view ICANN's management in terms of consumer trust. Thanks, Garth ------------------------------------- Garth Bruen gbruen@knujon.com 617-947-3805 http://www.knujon.com Chair of ICANN At-Large North America (naralo.org) http://www.linkedin.com/pub/4/149/724 Blog: http://www.digitalcitizensalliance.org/cac/alliance/blog.aspx?ident=garth Twitter: @Knujon "If history is deprived of the Truth, we are left with nothing but an idle, unprofitable tale" -Polybius