Wendy Seltzer ha scritto:
* ICANN should be more responsive to registrar misbehaviour or failure that affects a significant number of registrations, using its credibility, "moral suasion" and contractual opportunities to help their prompt resolution; it should also deploy appropriate instruments (complaint forms, news monitoring etc.) to proactively obtain early warning about the insurgency of such problems.
I'm not sure. I don't want ICANN to become a consumer protection agency, because I don't anticipate that it will do any better job at that than in any of its other mission-creep roles. I'd rather push on expanding opportunities for referral to outside enforcement, perhaps with some self-regulation to avoid that enforcement.
The problem is that there is no other authority that can enforce anything on registrars, especially in a global environment. The RAA and RRA are the only places where registrars can be required to do anything in favour of their customers; also, ICANN is the only place where you could hope of developing bottom-up best practices agreed by registrars, registries and registrants (where else?). ICANN should not enter in individual disputes between a registrant and a registrar, but when problems become collective (and thus, by the way, pose a threat to the stability of the Internet - what if one million registrations disappear at once?) ICANN should do its part. -- vb. Vittorio Bertola - vb [a] bertola.eu <-------- --------> finally with a new website at http://bertola.eu/ <--------