Glass, namely "to add, there should be a 3rd party representative, like an ombudsman within ICANN that could handle a registrant's inter-registrar problems."
The notion of a registrant liaison with adjudicating powers is a good one. Perhaps this could be put forward as a recommendation.
Given our experience with ICANN's current Ombudsman, I can't say I'm enthusiastic about the idea. Although the Ombudsman is nominally independent, in practice he has consistently acted to defend ICANN's staff against all comers, including spending quite a while explaining testily to numerous complainants why it wasn't ICANN's job to do anything about Registerfly's failure to perform. Perhaps someone else would be different, but this guy has a sterling pre-ICANN resume, and I don't see why anyone else who knew that his reappointment depended on formal or informal staff recommendations would act differently. R's, John