Danny Younger wrote, On 30/1/09 01:25:
and what's the point in working with the ALAC if they fail to bring these oft-repeated user concerns to the attention of the Board?
Danny, I think the main answer here - before being one of ICANN or ALAC doing something - is to educate the customers/consumers that they have the option to spend their USD9.99/yr with another registrar. I would very much prefer the ALAC to spend time on policies, rather than address specific cases of dumb customers. I don't see the ALAC as a complaints dept. I also note most of the concerns against registrars are mostly for US-based ones. Maybe there are some factors exterior to ICANN, weak consumer protection laws for example, that allow US-based registrars to do things that others don't. I would very much welcome that consumer organizations come up with a comparative analysis of registrars, both in terms of contracts and services offered. This would certainly help consumers find their way around in the domain registration jungle. Patrick