Danny Younger wrote, On 30/1/09 01:25:
and what's the point in working with the ALAC if they fail to bring these oft-repeated user concerns to the attention of the Board?
Danny,
I think the main answer here - before being one of ICANN or ALAC doing something - is to educate the customers/consumers that they have the option to spend their USD9.99/yr with another registrar. I would very much prefer the ALAC to spend time on policies, rather than address specific cases of dumb customers. I don't see the ALAC as a complaints dept.
ALAC is not a compliance department. ICANN is supposed to handle compliance and they don't. That is the problem.
I also note most of the concerns against registrars are mostly for US-based ones. Maybe there are some factors exterior to ICANN, weak consumer protection laws for example, that allow US-based registrars to do things that others don't.
No. Where the enforcement needs to happen is the RAA contract, that is it. Now, if there are holes in the RAA, then those holes need to be addressed.
I would very much welcome that consumer organizations come up with a
comparative analysis of registrars, both in terms of contracts and services offered. This would certainly help consumers find their way around in the domain registration jungle.
Don't need a consumer organization. I know it might be a novel idea, but a person can create a thing known as a web site so that others may see it. I just saw in a book, there is something called the internet that people can put these web sites on.