Involuntary Reservation change by Hilton Prague
Has anyone else been informed that due to reservation system problems you have been moved to another hotel? From: Olga Vanova [mailto:Olga.Vanova@hilton.com] Sent: Friday, June 01, 2012 3:19 PM To: Olga Vanova Subject: Reservation change Dear valuable guest, Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels. We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT. The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied. . Please see hotel web link: http://www.vi-hotels.com/andels-prague/. Let me share with you that there are prepared upon your arrival following amenities: * welcome drink * coffee and tea making facilities * complimentary breakfast served in the room * entrance to gym, sauna & steam bath * 1 DVD rental free per day * bottle of Becherovka (0.1 l) * turn-down service * bathrobe and slippers * 2 bottles of mineral water * Free entrance to hotel fitness till 31.12.2012 I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you. OLGA VANOVA I Conference & Events Executive HILTON PRAGUE t: +420 224 842 937 I f: +420 224 842 366 Pobřežní 1 I 186 00 Prague 8 I Czech Republic prague.hilton.com I facebook.com/Hilton.Prague I twitter.com/HiltonPrague [cid:image001.png@01CD402C.7D955610] [cid:image002.jpg@01CD402C.7D955610]<http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW/...> [cid:image003.jpg@01CD402C.7D955610]<http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf> [cid:image004.jpg@01CD402C.7D955610] <http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_Au...> [cid:image005.jpg@01CD402C.7D955610]<http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_2...> ________________________________ This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2012 Hilton Worldwide Proprietary and Confidential
I got the same email as well. On Fri, Jun 1, 2012 at 3:35 PM, Baskin, James F (Jim) < james.f.baskin@verizon.com> wrote:
Has anyone else been informed that due to reservation system problems you have been moved to another hotel?****
** **
*From:* Olga Vanova [mailto:Olga.Vanova@hilton.com] *Sent:* Friday, June 01, 2012 3:19 PM *To:* Olga Vanova *Subject:* Reservation change****
** **
Dear valuable guest,****
** **
Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels. We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT. ****
The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied.****
.****
** **
Please see hotel web link: http://www.vi-hotels.com/andels-prague/. ****
** **
Let me share with you that there are prepared upon your arrival following amenities: ****
** **
• welcome drink****
• coffee and tea making facilities****
• complimentary breakfast served in the room****
• entrance to gym, sauna & steam bath****
• 1 DVD rental free per day****
• bottle of Becherovka (0.1 l)****
• turn-down service****
• bathrobe and slippers****
• 2 bottles of mineral water****
• Free entrance to hotel fitness till 31.12.2012****
** **
I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you.****
** **
** **
*OLGA VANOVA* I Conference & Events Executive****
****
HILTON PRAGUE****
t: +420 224 842 937 I f: +420 224 842 366 ****
Pobřežní 1 I 186 00 Prague 8 I Czech Republic****
prague.hilton.com I facebook.com/Hilton.Prague I twitter.com/HiltonPrague****
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[image: Description: Description: cid:C49B5321-C725-4FA6-BEB5-294AAFB19280] ****
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*[image: Description: Description: email gre]*<http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW/...> ****
** **
[image: Description: Description: email ter]<http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf> [image: Description: Description: Picture2]<http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_Au...> ****
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[image: Description: Description: culi ev HP]<http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_2...> ****
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This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2012 Hilton Worldwide Proprietary and Confidential* ***
-- Sarah Falvey | Senior Policy Analyst | sarahfalvey@google.com | 202-346-1230
Yup – the latest technical “glitch” to impact the ICANN community. They fail to mention you are 14 min away from the venue on the other side of town. From: owner-bc-gnso@icann.org [mailto:owner-bc-gnso@icann.org] On Behalf Of Sarah Falvey Sent: Friday, June 01, 2012 3:40 PM To: Baskin, James F (Jim) Cc: bc-gnso@icann.org Subject: Re: [bc-gnso] Involuntary Reservation change by Hilton Prague I got the same email as well. On Fri, Jun 1, 2012 at 3:35 PM, Baskin, James F (Jim) <james.f.baskin@verizon.com> wrote: Has anyone else been informed that due to reservation system problems you have been moved to another hotel? From: Olga Vanova [mailto:Olga.Vanova@hilton.com] Sent: Friday, June 01, 2012 3:19 PM To: Olga Vanova Subject: Reservation change Dear valuable guest, Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels. We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT. The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied. . Please see hotel web link: http://www.vi-hotels.com/andels-prague/. Let me share with you that there are prepared upon your arrival following amenities: • welcome drink • coffee and tea making facilities • complimentary breakfast served in the room • entrance to gym, sauna & steam bath • 1 DVD rental free per day • bottle of Becherovka (0.1 l) • turn-down service • bathrobe and slippers • 2 bottles of mineral water • Free entrance to hotel fitness till 31.12.2012 I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you. OLGA VANOVA I Conference & Events Executive HILTON PRAGUE t: +420 224 842 937 <tel:%2B420%20224%20842%20937> I f: +420 224 842 366 <tel:%2B420%20224%20842%20366> Pobřežní 1 I 186 00 Prague 8 I Czech Republic <http://prague.hilton.com> prague.hilton.com I <http://facebook.com/Hilton.Prague> facebook.com/Hilton.Prague I <http://twitter.com/HiltonPrague> twitter.com/HiltonPrague Description: Description: cid:C49B5321-C725-4FA6-BEB5-294AAFB19280 <http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW/...> Description: Description: email gre <http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf> Description: Description: email ter <http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_Au...> Description: Description: Picture2 <http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_2...> Description: Description: culi ev HP _____ This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2012 Hilton Worldwide Proprietary and Confidential -- Sarah Falvey | Senior Policy Analyst | sarahfalvey@google.com | 202-346-1230
I was moved to the Hotel Andels same as you, Jim. On Fri, Jun 1, 2012 at 3:52 PM, Michael D. Palage <michael@palage.com>wrote:
Yup – the latest technical “glitch” to impact the ICANN community.****
** **
They fail to mention you are 14 min away from the venue on the other side of town.****
** **
** **
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*From:* owner-bc-gnso@icann.org [mailto:owner-bc-gnso@icann.org] *On Behalf Of *Sarah Falvey *Sent:* Friday, June 01, 2012 3:40 PM *To:* Baskin, James F (Jim) *Cc:* bc-gnso@icann.org *Subject:* Re: [bc-gnso] Involuntary Reservation change by Hilton Prague** **
** **
I got the same email as well.****
On Fri, Jun 1, 2012 at 3:35 PM, Baskin, James F (Jim) < james.f.baskin@verizon.com> wrote:****
Has anyone else been informed that due to reservation system problems you have been moved to another hotel?****
****
*From:* Olga Vanova [mailto:Olga.Vanova@hilton.com] *Sent:* Friday, June 01, 2012 3:19 PM *To:* Olga Vanova *Subject:* Reservation change****
****
Dear valuable guest,****
****
Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels. We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT. ****
The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied.****
.****
****
Please see hotel web link: http://www.vi-hotels.com/andels-prague/. ****
****
Let me share with you that there are prepared upon your arrival following amenities: ****
****
• welcome drink****
• coffee and tea making facilities****
• complimentary breakfast served in the room****
• entrance to gym, sauna & steam bath****
• 1 DVD rental free per day****
• bottle of Becherovka (0.1 l)****
• turn-down service****
• bathrobe and slippers****
• 2 bottles of mineral water****
• Free entrance to hotel fitness till 31.12.2012****
****
I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you.****
****
****
*OLGA VANOVA* I Conference & Events Executive****
****
HILTON PRAGUE****
t: +420 224 842 937 I f: +420 224 842 366 ****
Pobřežní 1 I 186 00 Prague 8 I Czech Republic****
prague.hilton.com I facebook.com/Hilton.Prague I twitter.com/HiltonPrague****
****
****
****
[image: Description: Description: cid:C49B5321-C725-4FA6-BEB5-294AAFB19280] ****
****
*[image: Description: Description: email gre]*<http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW/...> ****
****
[image: Description: Description: email ter]<http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf> [image: Description: Description: Picture2]<http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_Au...> ****
****
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[image: Description: Description: culi ev HP]<http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_2...> ****
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This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2012 Hilton Worldwide Proprietary and Confidential* ***
****
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-- ****
Sarah Falvey |****
Senior Policy Analyst |****
sarahfalvey@google.com |****
202-346-1230****
** **
I just received the same e-mail. I made my reservation in March upon my return from San Jose. Absolutely unacceptable. Philip S. Corwin, Founding Principal Virtualaw LLC 1155 F Street, NW Suite 1050 Washington, DC 20004 202-559-8597/Direct 202-559-8750/Fax 202-255-6172/cell Twitter: @VlawDC "Luck is the residue of design" -- Branch Rickey From: owner-bc-gnso@icann.org [mailto:owner-bc-gnso@icann.org] On Behalf Of Michael D. Palage Sent: Friday, June 01, 2012 3:52 PM To: 'Sarah Falvey'; 'Baskin, James F (Jim)' Cc: bc-gnso@icann.org Subject: RE: [bc-gnso] Involuntary Reservation change by Hilton Prague Yup – the latest technical “glitch” to impact the ICANN community. They fail to mention you are 14 min away from the venue on the other side of town. From: owner-bc-gnso@icann.org<mailto:owner-bc-gnso@icann.org> [mailto:owner-bc-gnso@icann.org]<mailto:[mailto:owner-bc-gnso@icann.org]> On Behalf Of Sarah Falvey Sent: Friday, June 01, 2012 3:40 PM To: Baskin, James F (Jim) Cc: bc-gnso@icann.org<mailto:bc-gnso@icann.org> Subject: Re: [bc-gnso] Involuntary Reservation change by Hilton Prague I got the same email as well. On Fri, Jun 1, 2012 at 3:35 PM, Baskin, James F (Jim) <james.f.baskin@verizon.com<mailto:james.f.baskin@verizon.com>> wrote: Has anyone else been informed that due to reservation system problems you have been moved to another hotel? From: Olga Vanova [mailto:Olga.Vanova@hilton.com<mailto:Olga.Vanova@hilton.com>] Sent: Friday, June 01, 2012 3:19 PM To: Olga Vanova Subject: Reservation change Dear valuable guest, Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels. We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT. The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied. . Please see hotel web link: http://www.vi-hotels.com/andels-prague/. Let me share with you that there are prepared upon your arrival following amenities: • welcome drink • coffee and tea making facilities • complimentary breakfast served in the room • entrance to gym, sauna & steam bath • 1 DVD rental free per day • bottle of Becherovka (0.1 l) • turn-down service • bathrobe and slippers • 2 bottles of mineral water • Free entrance to hotel fitness till 31.12.2012 I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you. OLGA VANOVA I Conference & Events Executive HILTON PRAGUE t: +420 224 842 937<tel:%2B420%20224%20842%20937> I f: +420 224 842 366<tel:%2B420%20224%20842%20366> Pobřežní 1 I 186 00 Prague 8 I Czech Republic prague.hilton.com<http://prague.hilton.com> I facebook.com/Hilton.Prague<http://facebook.com/Hilton.Prague> I twitter.com/HiltonPrague<http://twitter.com/HiltonPrague> [Description: Description: cid:C49B5321-C725-4FA6-BEB5-294AAFB19280] [Description: Description: email gre]<http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW/...> [Description: Description: email ter]<http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf> [Description: Description: Picture2] <http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_Au...> [Description: Description: culi ev HP]<http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_2...> ________________________________ This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2012 Hilton Worldwide Proprietary and Confidential -- Sarah Falvey | Senior Policy Analyst | sarahfalvey@google.com<mailto:sarahfalvey@google.com> | 202-346-1230 ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2012.0.2178 / Virus Database: 2425/5038 - Release Date: 06/01/12
Same here, I booked while still at the meeting. When logged into my Hilton account, the reservations are still there but cannot access/manage any details... What is left that ICANN can have a "technical glitch" with....? Watch out, the L root might be next.... For everyone that was "moved" to Hotel Andels, there are plenty of great hotels closer to the venue in Old Town and Wenceslas Square. The Yellow and Red lines have access to the Hilton via Florenc Metro Station, which is a block from the Hilton. Scott M. McCormick McCormick ICT International mobile +1 443.691.2013 e-mail: scott@mccormickict.com skype: scottmmccormick On Jun 1, 2012, at 4:14 PM, Phil Corwin wrote:
I just received the same e-mail. I made my reservation in March upon my return from San Jose.
Absolutely unacceptable.
Philip S. Corwin, Founding Principal Virtualaw LLC 1155 F Street, NW Suite 1050 Washington, DC 20004 202-559-8597/Direct 202-559-8750/Fax 202-255-6172/cell
Twitter: @VlawDC
"Luck is the residue of design" -- Branch Rickey
From: owner-bc-gnso@icann.org [mailto:owner-bc-gnso@icann.org] On Behalf Of Michael D. Palage Sent: Friday, June 01, 2012 3:52 PM To: 'Sarah Falvey'; 'Baskin, James F (Jim)' Cc: bc-gnso@icann.org Subject: RE: [bc-gnso] Involuntary Reservation change by Hilton Prague
Yup – the latest technical “glitch” to impact the ICANN community.
They fail to mention you are 14 min away from the venue on the other side of town.
From: owner-bc-gnso@icann.org [mailto:owner-bc-gnso@icann.org] On Behalf Of Sarah Falvey Sent: Friday, June 01, 2012 3:40 PM To: Baskin, James F (Jim) Cc: bc-gnso@icann.org Subject: Re: [bc-gnso] Involuntary Reservation change by Hilton Prague
I got the same email as well.
On Fri, Jun 1, 2012 at 3:35 PM, Baskin, James F (Jim) <james.f.baskin@verizon.com> wrote: Has anyone else been informed that due to reservation system problems you have been moved to another hotel?
From: Olga Vanova [mailto:Olga.Vanova@hilton.com] Sent: Friday, June 01, 2012 3:19 PM To: Olga Vanova Subject: Reservation change
Dear valuable guest,
Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels. We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT. The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied. .
Please see hotel web link: http://www.vi-hotels.com/andels-prague/.
Let me share with you that there are prepared upon your arrival following amenities:
• welcome drink • coffee and tea making facilities • complimentary breakfast served in the room • entrance to gym, sauna & steam bath • 1 DVD rental free per day • bottle of Becherovka (0.1 l) • turn-down service • bathrobe and slippers • 2 bottles of mineral water • Free entrance to hotel fitness till 31.12.2012
I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you.
OLGA VANOVA I Conference & Events Executive
HILTON PRAGUE t: +420 224 842 937 I f: +420 224 842 366 Pobřežní 1 I 186 00 Prague 8 I Czech Republic prague.hilton.com I facebook.com/Hilton.Prague I twitter.com/HiltonPrague
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This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2012 Hilton Worldwide Proprietary and Confidential
-- Sarah Falvey | Senior Policy Analyst | sarahfalvey@google.com | 202-346-1230
No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.2178 / Virus Database: 2425/5038 - Release Date: 06/01/12
Yes, I received a similar email but was moved to a different hotel. Caroline -----Original Message----- From: "Baskin, James F \(Jim\)" <james.f.baskin@verizon.com> Sender: owner-bc-gnso@icann.org Date: Fri, 1 Jun 2012 15:35:58 To: bc-gnso@icann.org<bc-gnso@icann.org> Subject: [bc-gnso] Involuntary Reservation change by Hilton Prague Has anyone else been informed that due to reservation system problems you have been moved to another hotel? From: Olga Vanova [mailto:Olga.Vanova@hilton.com] Sent: Friday, June 01, 2012 3:19 PM To: Olga Vanova Subject: Reservation change Dear valuable guest, Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels. We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT. The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied. . Please see hotel web link: http://www.vi-hotels.com/andels-prague/. Let me share with you that there are prepared upon your arrival following amenities: * welcome drink * coffee and tea making facilities * complimentary breakfast served in the room * entrance to gym, sauna & steam bath * 1 DVD rental free per day * bottle of Becherovka (0.1 l) * turn-down service * bathrobe and slippers * 2 bottles of mineral water * Free entrance to hotel fitness till 31.12.2012 I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you. OLGA VANOVA I Conference & Events Executive HILTON PRAGUE t: +420 224 842 937 I f: +420 224 842 366 Pobřežní 1 I 186 00 Prague 8 I Czech Republic prague.hilton.com I facebook.com/Hilton.Prague I twitter.com/HiltonPrague [cid:image001.png@01CD402C.7D955610] [cid:image002.jpg@01CD402C.7D955610]<http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW/...> [cid:image003.jpg@01CD402C.7D955610]<http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf> [cid:image004.jpg@01CD402C.7D955610] <http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_Au...> [cid:image005.jpg@01CD402C.7D955610]<http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_2...> ________________________________ This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2012 Hilton Worldwide Proprietary and Confidential
participants (7)
-
Angie Graves -
Baskin, James F (Jim) -
greer＠etno.be -
Michael D. Palage -
Phil Corwin -
Sarah Falvey -
Scott M. McCormick