Dear all, A good piece of work in my opinion, I have no objections to its present form. It might have been useful to include a line about reporting against service level metrics in the section Reporting * As with all ICANN procedures and processes, it is critical that, to the greatest extent possible, statistics and reports are published to allow the community (and NTIA) to assess and comment upon ICANN's performance. * Such a process should respect the privacy of requestors, while providing regular information regarding: o Performance against (published) service level metrics in the section o ... Not crucial however. Cheers, Roelof From: owner-ccnso-council@icann.org [mailto:owner-ccnso-council@icann.org] On Behalf Of Bart Boswinkel Sent: donderdag 28 februari 2013 10:49 To: ccnso-council@icann.org Subject: [ccnso-council] ccNSO Council Submission consultation on the IANA customer service complaint resolution process Importance: High * PGP - S/MIME Signed by an unverified key: 28-2-2013 at 10:48:51 Dear all, Included is the draft ccNSO Council submission for consultation on the IANA customer service complaint resolution process (http://www.icann.org/en/news/public-comment/iana-complaint-resolution-27nov1...). The drafting included, Keith , Becky and Paul Szyndler. As you may recall this consultation was extended at the request of the Council. In order to submit it as soon as possible, could you be so kind to indicate if you have any objections by COB UTC of Friday 1 March 2013. Thank you, Kind regards, Bart * Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>> * Issuer: DigiCert Inc - Unverified