Dear Colleagues, As I mentioned several times during the meeting in Barcelona, we are working on a knowledge base and the flow of internal information exchange to make sure that we can function efficiently even when someone (staff, chair) is not available for any reason and also to ensure smooth transition (new staff member, new chair) whenever such a need arises. This work has, in turn, highlighted a need for improvements in other areas as well (there are already many things on our list and we are trying to move forward step by step). One of the questions is - how to help Councillors to get more engaged (and yet make it easier for the staff and the chair)? We are going to talk about that in more details during our workshop in Kobe. Meanwhile, here's a suggestion: let's try collaboration tools. As a pilot project, to see if it works at all, let's start with one document. As you know, whenever the ccNSO receives a request, it goes to our Triage Committee. The Committee reviews the request and comes up with a (list of) recommended action(s). The summary of the request (as presented by the requester) together with the recommended action is sent to the Council for approval. Currently, the template used for that email is long and not easy to follow. We propose to simplify it. Please, have a look at the proposal at: https://docs.google.com/document/d/1fxNauC76Nh-4LbFfLRdiA_wjSurPZ3xaWgvOMnqz sZk/edit# <https://docs.google.com/document/d/1fxNauC76Nh-4LbFfLRdiA_wjSurPZ3xaWgvOMnq zsZk/edit> And suggest your edits. In addition to your suggestions to the template, please let me know how you feel about the proposal to use Google docs: does it work for you, do you find it useful, do you have any other suggestions on how to make our collaboration more efficient? Thank you! Kind regards, ]{atrina