Thanks, John for sharing this info. It sometimes helps to switch browsers if you are having difficulty getting in. Also, Adobe recently released an update to its plug-in which may require installation for some of you. To check if you have the correct settings, you can use the following site: https://admin.adobeconnect.com/common/help/en/support/meeting_test.htm. It also provides some further guidance if you are still encountering issues. Best regards, Marika On 10/6/17, 17:31, "John R. Levine" <johnl@iecc.com> wrote: On Thu, 5 Oct 2017, Marika Konings wrote: > Dear Kavouss, > > As requested by Ching, we’ve reached out to our colleagues in the tech-support department who shared the following: FYI, I tried to call in via Connect about half way through the meeting and Adobe Connect just hung. After repeated retries it finally worked about two minutes before the meeting was over. I was able to call in over a VoIP phone on the same Internet connection so it seems unlikely that the problem was at my end. R's, John