June 21, 2014
5:12 p.m.
Just for a point of reference, here is a letter that the registries and new gTLD applicants sent to ICANN last week that touches on this operational excellence theme: https://www.icann.org/en/system/files/correspondence/drazek-malthouse-to-ata... Bret On Jun 21, 2014, at 5:56 PM, Jonathan Robinson <jrobinson@afilias.info> wrote:
2. ICANN Organisational Performance / Operational Excellence (Gap between community expectations and actual experience) a. From - Registries & NTAG