Thanks Heather you got there before me! As always happy to answer any questions from Councillors on the report. -James Gannon non-RySG liason to the CSC From: council [mailto:council-bounces@gnso.icann.org] On Behalf Of Heather Forrest Sent: 18 January 2018 00:19 To: gnso-SECS <gnso-secs@icann.org>; GNSO Council List <council@gnso.icann.org> Subject: [council] Fwd: [SOAC-Infoalert] CSC report PTI performance December 2017 Colleagues, Please find here the latest CSC report on PTI performance. Best wishes, Heather Forrest ---------- Forwarded message ---------- From: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>> Date: Thu, Jan 18, 2018 at 1:22 AM Subject: [SOAC-Infoalert] CSC report PTI performance December 2017 To: "soac-infoalert@icann.org<mailto:soac-infoalert@icann.org>" <soac-infoalert@icann.org<mailto:soac-infoalert@icann.org>> Cc: "icann-csc@icann.org<mailto:icann-csc@icann.org>" <icann-csc@icann.org<mailto:icann-csc@icann.org>> Dear all, On behalf of the chair of the CSC, Byron Holland, please find included the CSC findings on PTI performance December 2017. Kind regards, Bart Boswinkel --------------------------------------------------------------------- 17 January 2018 Dear Community Members, As chair of the Customer Standing Committee I am providing you our December 2017 monthly report on the performance of Public Technical Identifiers (PTI). I am pleased to inform you the CSC has concluded that PTI’s overall performance over December 2017 was again “Excellent”- PTI met all the service level agreement at 100 % over the month of December 2017. The CSC was informed that during the reporting period PTI has not received complaints. The December 2017 PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: https://www.iana.org/performance/csc-reports/201612 The CSC regular meeting is scheduled at or around the 15th every month, and the CSC report on the PTI performance is send out shortly after that meeting. If you would like to be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at https://mm.icann.org/mailman/listinfo/csc-announce . Any comments on our reporting to you is welcome. The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at https://www.icann.org/csc[icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=> . Kind regards, Byron Holland Chair CSC _______________________________________________ SOAC-Infoalert mailing list SOAC-Infoalert@icann.org<mailto:SOAC-Infoalert@icann.org> https://mm.icann.org/mailman/listinfo/soac-infoalert