From: Jonathan Robinson [mailto:jonathan.robinson@ipracon.com] Sent: 21 June 2014 17:06 To: fadi.chehade@icann.org Cc: Cassia Oliveira (cassia.oliveira@icann.org); Theresa Swinehart (theresa.swinehart@icann.org) Subject: Meeting with the GNSO Importance: High Hello Fadi, Facilitated by the Council, the GNSO has today discussed our planned meetings with Theresa, you, the GDD and the ICANN Board tomorrow. We will be meeting with you immediately ahead of our meeting with Theresa and you have been copied into the note describing the desired scope of the discussion and issues arising. What we would like to cover with you is anything you may wish to pick up on what we have discussed with Theresa on but specifically, three issues: 1. ICANN "Community Issues" a. Undue pressure being placed on the community e.g. timeframes being set too fast for public comment b. This is connected with a pervasive sense of Workload / Burnout combined with a concern for lack of volunteer recognition / support / reward c. The above points lead to a concern about the effective current functioning of "the model" and the associated consequences of such failings 2. ICANN Organisational Performance / Operational Excellence (Gap between community expectations and actual experience) a. From - Registries & NTAG b. From - Registrars (inc ICANN Website, RADAR DB) c. N.B. This is perceived to be not only a GNSO issue but one that impacts everything that ICANN does Operational excellence and perceived excellence will affect our ability to provide the critical "defence" of the organisation 3. A letter has been sent to a 3rd party dispute resolution provider (ICDR). a. What's the rationale? b. Concern is that it is a form of political expediency overriding accountability? Thank-you for agreeing to meet with us and for considering this detailed input. Best wishes, Jonathan