Dear Adrian, Apologies, but as the information in relation to mp3 recordings has to come from MDR, there is some delay in our response. Below you will find the rough statistics for recent calls. These are rough as they have not yet been fully scrubbed to eliminate crawlers like Yahoo, Google etc. -- which are not genuine users accessing the recordings. Please let us know if you have further questions or would like to receive further details. With best regards, Marika Recurring monthly calls: http://audio.icann.org/gnso/gnso-council-20100107.mp3 [341] http://audio.icann.org/gnso/gnso-council-20100128.mp3 [311] http://audio.icann.org/gnso/gnso-council-20100218.mp3 [237] http://audio.icann.org/gnso/gnso-council-20100401.mp3 [296] http://audio.icann.org/gnso/gnso-council-20100421.mp3 [296] http://audio.icann.org/gnso/gnso-council-20100520.mp3 [207] http://audio.icann.org/gnso/gnso-council-20100610.mp3 [133] Nairobi Open Council: http://audio.icann.org/meetings/nairobi2010/gnso-open-council-1-10mar10-en.m... [77] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-2-10mar10-en.m... [243] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-3-10mar10-en.m... [238] Brussels Open Council: http://audio.icann.org/meetings/brussels2010/gnso-council-open-23jun10-en.mp... [101] On 15/07/10 01:44, "Adrian Kinderis" <adrian@ausregistry.com.au> wrote: I’ll ask my question a different way; Chuck, can you please ask staff to find out how many times the mp3 recording has been downloaded previously (month to month)? Also, has anyone done a study of success for the implementation of the audiocast to determine its ROI? Will it be seen as “valuable” if 50 people listen in? 25? 5? 1? At what point do we consider the cost and effort outweighs the perceived value? In my business, I try to only implement initiatives after determining demand and setting success criteria. So a good start may be; - Why are we performing this initiative? - What are hoping to achieve? - How much will it cost? - How will we define success? - How will we measure success? It is never too late to apply these type of questions.... Adrian Kinderis From: owner-council@gnso.icann.org [mailto:owner-council@gnso.icann.org] On Behalf Of Marika Konings Sent: Thursday, 15 July 2010 5:37 AM To: Council GNSO Subject: [council] Audiocast details Dear All, The audiocast for tomorrow’s GNSO Council meeting will be available from http://stream.icann.org/gnso/. Please do note that this is a trial so it might not be perfect (yet). We would, however, appreciate any feedback you, members of your stakeholder groups / constituencies or others participating have on the audiocast so we can take it into account going forward. With best regards, Marika

Yes, if you want to see the scrubbed information, I will request this. I don’t know exactly how much time it will take to provide that information, but as soon as I receive it, I will forward it to the Council. With best regards, Marika On 15/07/10 09:58, "Adrian Kinderis" <adrian@ausregistry.com.au> wrote: Thanks a bunch Marika (sorry for causing more work!). Can I assume we are waiting on final numbers? Adrian Kinderis . From: Marika Konings [mailto:marika.konings@icann.org] Sent: Thursday, 15 July 2010 4:44 PM To: Adrian Kinderis; Council GNSO Subject: Re: Audiocast details Dear Adrian, Apologies, but as the information in relation to mp3 recordings has to come from MDR, there is some delay in our response. Below you will find the rough statistics for recent calls. These are rough as they have not yet been fully scrubbed to eliminate crawlers like Yahoo, Google etc. -- which are not genuine users accessing the recordings. Please let us know if you have further questions or would like to receive further details. With best regards, Marika Recurring monthly calls: http://audio.icann.org/gnso/gnso-council-20100107.mp3 [341] http://audio.icann.org/gnso/gnso-council-20100128.mp3 [311] http://audio.icann.org/gnso/gnso-council-20100218.mp3 [237] http://audio.icann.org/gnso/gnso-council-20100401.mp3 [296] http://audio.icann.org/gnso/gnso-council-20100421.mp3 [296] http://audio.icann.org/gnso/gnso-council-20100520.mp3 [207] http://audio.icann.org/gnso/gnso-council-20100610.mp3 [133] Nairobi Open Council: http://audio.icann.org/meetings/nairobi2010/gnso-open-council-1-10mar10-en.m... [77] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-2-10mar10-en.m... [243] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-3-10mar10-en.m... [238] Brussels Open Council: http://audio.icann.org/meetings/brussels2010/gnso-council-open-23jun10-en.mp... [101] On 15/07/10 01:44, "Adrian Kinderis" <adrian@ausregistry.com.au> wrote: I’ll ask my question a different way; Chuck, can you please ask staff to find out how many times the mp3 recording has been downloaded previously (month to month)? Also, has anyone done a study of success for the implementation of the audiocast to determine its ROI? Will it be seen as “valuable” if 50 people listen in? 25? 5? 1? At what point do we consider the cost and effort outweighs the perceived value? In my business, I try to only implement initiatives after determining demand and setting success criteria. So a good start may be; - Why are we performing this initiative? - What are hoping to achieve? - How much will it cost? - How will we define success? - How will we measure success? It is never too late to apply these type of questions.... Adrian Kinderis From: owner-council@gnso.icann.org [mailto:owner-council@gnso.icann.org] On Behalf Of Marika Konings Sent: Thursday, 15 July 2010 5:37 AM To: Council GNSO Subject: [council] Audiocast details Dear All, The audiocast for tomorrow’s GNSO Council meeting will be available from http://stream.icann.org/gnso/. Please do note that this is a trial so it might not be perfect (yet). We would, however, appreciate any feedback you, members of your stakeholder groups / constituencies or others participating have on the audiocast so we can take it into account going forward. With best regards, Marika

Marika, I support Adrian's request for our next meeting on 5 August and would add that similar information will also be useful as we evaluate the trial, i.e., how many used the service. Chuck From: owner-council@gnso.icann.org [mailto:owner-council@gnso.icann.org] On Behalf Of Adrian Kinderis Sent: Thursday, July 15, 2010 4:11 AM To: Marika Konings; Council GNSO Subject: [council] RE: Audiocast details Best if this is requested by Chuck. Adrian Kinderis From: Marika Konings [mailto:marika.konings@icann.org] Sent: Thursday, 15 July 2010 6:05 PM To: Adrian Kinderis; Council GNSO Subject: Re: Audiocast details Yes, if you want to see the scrubbed information, I will request this. I don't know exactly how much time it will take to provide that information, but as soon as I receive it, I will forward it to the Council. With best regards, Marika On 15/07/10 09:58, "Adrian Kinderis" <adrian@ausregistry.com.au> wrote: Thanks a bunch Marika (sorry for causing more work!). Can I assume we are waiting on final numbers? Adrian Kinderis . From: Marika Konings [mailto:marika.konings@icann.org] Sent: Thursday, 15 July 2010 4:44 PM To: Adrian Kinderis; Council GNSO Subject: Re: Audiocast details Dear Adrian, Apologies, but as the information in relation to mp3 recordings has to come from MDR, there is some delay in our response. Below you will find the rough statistics for recent calls. These are rough as they have not yet been fully scrubbed to eliminate crawlers like Yahoo, Google etc. -- which are not genuine users accessing the recordings. Please let us know if you have further questions or would like to receive further details. With best regards, Marika Recurring monthly calls: http://audio.icann.org/gnso/gnso-council-20100107.mp3 [341] http://audio.icann.org/gnso/gnso-council-20100128.mp3 [311] http://audio.icann.org/gnso/gnso-council-20100218.mp3 [237] http://audio.icann.org/gnso/gnso-council-20100401.mp3 [296] http://audio.icann.org/gnso/gnso-council-20100421.mp3 [296] http://audio.icann.org/gnso/gnso-council-20100520.mp3 [207] http://audio.icann.org/gnso/gnso-council-20100610.mp3 [133] Nairobi Open Council: http://audio.icann.org/meetings/nairobi2010/gnso-open-council-1-10mar10- en.mp3 [77] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-2-10mar10- en.mp3 [243] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-3-10mar10- en.mp3 [238] Brussels Open Council: http://audio.icann.org/meetings/brussels2010/gnso-council-open-23jun10-e n.mp3 [101] On 15/07/10 01:44, "Adrian Kinderis" <adrian@ausregistry.com.au> wrote: I'll ask my question a different way; Chuck, can you please ask staff to find out how many times the mp3 recording has been downloaded previously (month to month)? Also, has anyone done a study of success for the implementation of the audiocast to determine its ROI? Will it be seen as "valuable" if 50 people listen in? 25? 5? 1? At what point do we consider the cost and effort outweighs the perceived value? In my business, I try to only implement initiatives after determining demand and setting success criteria. So a good start may be; - Why are we performing this initiative? - What are hoping to achieve? - How much will it cost? - How will we define success? - How will we measure success? It is never too late to apply these type of questions.... Adrian Kinderis From: owner-council@gnso.icann.org [mailto:owner-council@gnso.icann.org] On Behalf Of Marika Konings Sent: Thursday, 15 July 2010 5:37 AM To: Council GNSO Subject: [council] Audiocast details Dear All, The audiocast for tomorrow's GNSO Council meeting will be available from http://stream.icann.org/gnso/. Please do note that this is a trial so it might not be perfect (yet). We would, however, appreciate any feedback you, members of your stakeholder groups / constituencies or others participating have on the audiocast so we can take it into account going forward. With best regards, Marika

Dear All, In follow up to the discussion on the audiocast, please find below the scrubbed data on the number of times recent Council meeting recordings have been accessed. Please note that some of the numbers may have increased if the clips were accessed in the intervening time (underneath you will find the original email with the ‘unscrubbed’ data). In relation to the question of costs, we estimate that the cost of the current solution (automated audiocast stream via web-site) is $0,50 per minute which covers the expenses for the phone line, server and bandwidth. This would mean a cost of $60 for a Council meeting of 2 hours. For the record, during the last meeting the maximum number of participants at the same time in the audiocast was 5, which included a number of staff members who confirmed that the system worked as intended and the audio quality was good. In addition, several other members in the community provided similar comments. The audiocast information for the next meeting has already been included in the agenda details, which is expected to result in an increase in the number of participants. Our intention is to keep a record of the number of individuals that access the audiocast so that the Council can evaluate those data going forward. Please let me know if you have any further questions. Marika Scrubbed data: http://audio.icann.org/gnso/gnso-council-20100107.mp3 [339] http://audio.icann.org/gnso/gnso-council-20100128.mp3 [309] http://audio.icann.org/gnso/gnso-council-20100218.mp3 [251] http://audio.icann.org/gnso/gnso-council-20100401.mp3 [310] http://audio.icann.org/gnso/gnso-council-20100421.mp3 [310] http://audio.icann.org/gnso/gnso-council-20100520.mp3 [220] http://audio.icann.org/gnso/gnso-council-20100610.mp3 [145] Nairobi Open Council: http://audio.icann.org/meetings/nairobi2010/gnso-open-council-1-10mar10-en.m... [260] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-2-10mar10-en.m... [257] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-3-10mar10-en.m... [252] Brussels Open Council: http://audio.icann.org/meetings/brussels2010/gnso-council-open-23jun10-en.mp... [101] On 15/07/10 08:44, "Marika.Konings" <marika.konings@icann.org> wrote: Dear Adrian, Apologies, but as the information in relation to mp3 recordings has to come from MDR, there is some delay in our response. Below you will find the rough statistics for recent calls. These are rough as they have not yet been fully scrubbed to eliminate crawlers like Yahoo, Google etc. -- which are not genuine users accessing the recordings. Please let us know if you have further questions or would like to receive further details. With best regards, Marika Recurring monthly calls: http://audio.icann.org/gnso/gnso-council-20100107.mp3 [341] http://audio.icann.org/gnso/gnso-council-20100128.mp3 [311] http://audio.icann.org/gnso/gnso-council-20100218.mp3 [237] http://audio.icann.org/gnso/gnso-council-20100401.mp3 [296] http://audio.icann.org/gnso/gnso-council-20100421.mp3 [296] http://audio.icann.org/gnso/gnso-council-20100520.mp3 [207] http://audio.icann.org/gnso/gnso-council-20100610.mp3 [133] Nairobi Open Council: http://audio.icann.org/meetings/nairobi2010/gnso-open-council-1-10mar10-en.m... [77] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-2-10mar10-en.m... [243] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-3-10mar10-en.m... [238] Brussels Open Council: http://audio.icann.org/meetings/brussels2010/gnso-council-open-23jun10-en.mp... [101] On 15/07/10 01:44, "Adrian Kinderis" <adrian@ausregistry.com.au> wrote: I’ll ask my question a different way; Chuck, can you please ask staff to find out how many times the mp3 recording has been downloaded previously (month to month)? Also, has anyone done a study of success for the implementation of the audiocast to determine its ROI? Will it be seen as “valuable” if 50 people listen in? 25? 5? 1? At what point do we consider the cost and effort outweighs the perceived value? In my business, I try to only implement initiatives after determining demand and setting success criteria. So a good start may be; - Why are we performing this initiative? - What are hoping to achieve? - How much will it cost? - How will we define success? - How will we measure success? It is never too late to apply these type of questions.... Adrian Kinderis From: owner-council@gnso.icann.org [mailto:owner-council@gnso.icann.org] On Behalf Of Marika Konings Sent: Thursday, 15 July 2010 5:37 AM To: Council GNSO Subject: [council] Audiocast details Dear All, The audiocast for tomorrow’s GNSO Council meeting will be available from http://stream.icann.org/gnso/. Please do note that this is a trial so it might not be perfect (yet). We would, however, appreciate any feedback you, members of your stakeholder groups / constituencies or others participating have on the audiocast so we can take it into account going forward. With best regards, Marika

Not to worry SVG. We will get a huge following once we hit “prime time” in the US given the large US representation of our Constituents. I can’t wait until we start scheduling meetings to ensure we maximize the number of “observers” live on the call. Transparency indeed… Adrian Kinderis From: owner-council@gnso.icann.org [mailto:owner-council@gnso.icann.org] On Behalf Of Stéphane Van Gelder Sent: Monday, July 26, 2010 6:17 PM To: Marika Konings Cc: Council GNSO Subject: Re: [council] Audiocast follow-up Thanks Marika. We should check back on these numbers after a few meetings with the audiocast. These first numbers (5 users "including a number of staff") don't seem to justify spending even the lowly sum of 60 bucks. But we need to give this new system a chance as I'm sure not many people know it's available yet. Stéphane Envoyé de mon iPhone4 Le 26 juil. 2010 à 10:01, Marika Konings <marika.konings@icann.org<mailto:marika.konings@icann.org>> a écrit : Dear All, In follow up to the discussion on the audiocast, please find below the scrubbed data on the number of times recent Council meeting recordings have been accessed. Please note that some of the numbers may have increased if the clips were accessed in the intervening time (underneath you will find the original email with the ‘unscrubbed’ data). In relation to the question of costs, we estimate that the cost of the current solution (automated audiocast stream via web-site) is $0,50 per minute which covers the expenses for the phone line, server and bandwidth. This would mean a cost of $60 for a Council meeting of 2 hours. For the record, during the last meeting the maximum number of participants at the same time in the audiocast was 5, which included a number of staff members who confirmed that the system worked as intended and the audio quality was good. In addition, several other members in the community provided similar comments. The audiocast information for the next meeting has already been included in the agenda details, which is expected to result in an increase in the number of participants. Our intention is to keep a record of the number of individuals that access the audiocast so that the Council can evaluate those data going forward. Please let me know if you have any further questions. Marika Scrubbed data: http://audio.icann.org/gnso/gnso-council-20100107.mp3 [339] http://audio.icann.org/gnso/gnso-council-20100128.mp3 [309] http://audio.icann.org/gnso/gnso-council-20100218.mp3 [251] http://audio.icann.org/gnso/gnso-council-20100401.mp3 [310] http://audio.icann.org/gnso/gnso-council-20100421.mp3 [310] http://audio.icann.org/gnso/gnso-council-20100520.mp3 [220] http://audio.icann.org/gnso/gnso-council-20100610.mp3 [145] Nairobi Open Council: http://audio.icann.org/meetings/nairobi2010/gnso-open-council-1-10mar10-en.m... [260] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-2-10mar10-en.m... [257] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-3-10mar10-en.m... [252] Brussels Open Council: http://audio.icann.org/meetings/brussels2010/gnso-council-open-23jun10-en.mp... [101] On 15/07/10 08:44, "Marika.Konings" <marika.konings@icann.org<mailto:marika.konings@icann.org>> wrote: Dear Adrian, Apologies, but as the information in relation to mp3 recordings has to come from MDR, there is some delay in our response. Below you will find the rough statistics for recent calls. These are rough as they have not yet been fully scrubbed to eliminate crawlers like Yahoo, Google etc. -- which are not genuine users accessing the recordings. Please let us know if you have further questions or would like to receive further details. With best regards, Marika Recurring monthly calls: http://audio.icann.org/gnso/gnso-council-20100107.mp3 [341] http://audio.icann.org/gnso/gnso-council-20100128.mp3 [311] http://audio.icann.org/gnso/gnso-council-20100218.mp3 [237] http://audio.icann.org/gnso/gnso-council-20100401.mp3 [296] http://audio.icann.org/gnso/gnso-council-20100421.mp3 [296] http://audio.icann.org/gnso/gnso-council-20100520.mp3 [207] http://audio.icann.org/gnso/gnso-council-20100610.mp3 [133] Nairobi Open Council: http://audio.icann.org/meetings/nairobi2010/gnso-open-council-1-10mar10-en.m... [77] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-2-10mar10-en.m... [243] http://audio.icann.org/meetings/nairobi2010/gnso-open-council-3-10mar10-en.m... [238] Brussels Open Council: http://audio.icann.org/meetings/brussels2010/gnso-council-open-23jun10-en.mp... [101] On 15/07/10 01:44, "Adrian Kinderis" <adrian@ausregistry.com.au<mailto:adrian@ausregistry.com.au>> wrote: I’ll ask my question a different way; Chuck, can you please ask staff to find out how many times the mp3 recording has been downloaded previously (month to month)? Also, has anyone done a study of success for the implementation of the audiocast to determine its ROI? Will it be seen as “valuable” if 50 people listen in? 25? 5? 1? At what point do we consider the cost and effort outweighs the perceived value? In my business, I try to only implement initiatives after determining demand and setting success criteria. So a good start may be; - Why are we performing this initiative? - What are hoping to achieve? - How much will it cost? - How will we define success? - How will we measure success? It is never too late to apply these type of questions.... Adrian Kinderis From: owner-council@gnso.icann.org<mailto:owner-council@gnso.icann.org> [mailto:owner-council@gnso.icann.org] On Behalf Of Marika Konings Sent: Thursday, 15 July 2010 5:37 AM To: Council GNSO Subject: [council] Audiocast details Dear All, The audiocast for tomorrow’s GNSO Council meeting will be available from http://stream.icann.org/gnso/. Please do note that this is a trial so it might not be perfect (yet). We would, however, appreciate any feedback you, members of your stakeholder groups / constituencies or others participating have on the audiocast so we can take it into account going forward. With best regards, Marika