Re: [CWG-Stewardship] Direct customers vs. the rest of stakeholders

I think that the difference is that registries interact directly with IANA to make changes in the root and it is the responce to these changes that we are measuring wrt the SLEs.

Exactly. And let me agree with Suzanne's careful deconstruction of direct vs. indirect. Registries are making entries in the root zone, registrants are using those entries. --MM