Hi team, here is what MarkSV and I discussed regarding SLA. any thoughts? -- Volker A. Greimann General Counsel and Policy Manager *KEY-SYSTEMS GMBH* T: +49 6894 9396901 M: +49 6894 9396851 F: +49 6894 9396851 W: www.key-systems.net Key-Systems GmbH is a company registered at the local court of Saarbruecken, Germany with the registration no. HR B 18835 CEO: Alexander Siffrin Part of the CentralNic Group PLC (LON: CNIC) a company registered in England and Wales with company number 8576358. ---------- Forwarded message --------- From: Caitlin Tubergen <caitlin.tubergen@icann.org> Date: Tue, Jan 28, 2020 at 4:56 PM Subject: Small Group SLA draft proposal for your review To: Mark Svancarek (CELA) <marksv@microsoft.com>, Volker Greimann < vgreimann@key-systems.net> Volker and Mark: Here is a rough draft of the proposal we discussed – feel free to edit away! *Small Group SLA Proposed Approach* Registrar response targets for SSAD requests will occur over two phases: - Phase 1 begins *six (6) months* following the SSAD Policy Effective Date. - Phase 2 begins *one (1) year* following the SSAD Policy Effective Date. In *Phase 1*, registrar response targets for SSAD Priority 3 requests will be *five (5) business days*. Response targets will be measured using a mean response time, not on a per-response basis. The SSAD will calculate Registrar’s mean response target every [*2 months*] as a rolling average. If Registrar fails the five-business day response target, the SSAD will alert Registrar, and Registrar will be prompted to provide a rationale to ICANN as to why the response target is not being met. Failure to provide a rationale to ICANN within [*five (5) business days*] will result in an ICANN Compliance inquiry. In *Phase 2*, registrar compliance targets for SSAD Priority 3 requests will be *ten (10) business days*. Similar to the response targets, the compliance target will be measured using a mean response time, not on a per-response basis. The SSAD will calculate Registrar’s mean compliance target every [*2 months*]. If the Registrar’s mean compliance target exceeds ten business days, Registrar will be subject to compliance enforcement. Response Targets and Compliance Targets shall be reviewed, at a minimum, annually. [Review mechanism is currently undecided.] The Small Team recommends SSAD response times and associated statistics be as transparent as legally permissible in order to improve the SSAD and keep the community informed.