Dear WT4 Members, You may recall that on WT4’s call on 8 June, members discussed SLA Monitoring misses or near-misses that had the potential to trigger the EBERO. As such, WT4 asked for GDD’s input into how the questions/evaluation and/or testing could be updated to help prevent SLA breaches in the future. Below, you’ll find the introductory paragraph from GDD’s response, with the full response attached: We are writing in response to a question raised in the call with the Work Track 4 (WT4) of the New gTLD Subsequent Procedures Policy Development Process on 8 June 2017. On the call, the WT4 team asked for ICANN's recommendations for updating Registry System Testing [i.e., Pre-Delegation Testing (PDT) and Registry Service Provider (RSP) Change Testing] based on issues or breaches seen by the SLA Monitoring (SLAM) system, as well as ICANN's recommendations generally for improving testing and technical evaluations. Below we have provided ICANN's recommendations to inform the WT ongoing discussions. It should be noted that these recommendations stand independently of each other and should not be understood to be contingent upon the implementation of another. Best, Steve Steven Chan Policy Director, GNSO Support ICANN 12025 Waterfront Drive, Suite 300 Los Angeles, CA 90094-2536 steve.chan@icann.org mobile: +1.310.339.4410 office tel: +1.310.301.5800 office fax: +1.310.823.8649 Find out more about the GNSO by taking our interactive courses and visiting the GNSO Newcomer pages. Follow @GNSO on Twitter: https://twitter.com/ICANN_GNSO Follow the GNSO on Facebook: https://www.facebook.com/icanngnso/ http://gnso.icann.org/en/