Alex and team: Thinking about the points Alex has made below, here are my observations: * I agree that the P/P service should be reliably contactable. To this end, I believe any comms failure (email or telephone) should be treated equivalently to a failure of a registrar¹s required contact information under the 2013 RAA. Meaning Compliance would open a ticket and the P/P service would be obligated to correct or face breach. * Similarly, any comms failure between the P/P service and its customer in a _verified field_ (email/telephone) would trigger a re-verification of that data, and potentially result in the suspension of P/P service or perhaps even the domain. This is also analogous to the WHOIS verification requirements under the 2013 RAA. * However, in the second scenario, I do not agree that the P/P service should be required to notify a 3rd party that their communication attempt has failed and that they are re-verifying their customer¹s contact data. There is no parallel requirement to do so under the current RAA (for example, when a WHOIS reminder email ³bounces²), so I am not unclear why we would want add new obligations to notify third parties. Of course, if the P/P service or domain name was later suspended, it would serve as a de facto notification to all outsiders that the P/P service took action against the nameŠ Thanks- J. On 7/18/14, 23:35 , "Alex_Deacon@mpaa.org" <Alex_Deacon@mpaa.org> wrote:
Hi all,
Thinking about relay i¹m curious to hear people views on what happens if there is a relay failure between the P/P service and their customer.
For example, in a scenario where no P/P is in use, when I attempt to communicate with the registrant using info in WHOIS and there is some kind of failure, (be it a bounce-o-gram for email, a call "can¹t be completed² or "number not in service" error for phone and a undeliverable indication for postal mail) the failure indication is returned to me and I am aware of it.
Would this be true when a P/P is in the middle of me and the registrant using the P/P service? I suspect that if there is an automated process in place (email for example) I may. But if a manual process is in place (for email, phone or snail mail) there is a possibility that I (as the original requestor) may not always know if a failure has occurred between the P/P service and their customer.
There should be parity between the P/P world and the non-P/P world in this regard and the original requestor should be aware of any failures that may occur between the P/P service and the customer.
To be clear I¹m not talking about not getting a response (i get it) - I¹m only interested in the failure scenario.
Thanks and have a great weekend.
Alex
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