Hi Allan, Thank you for sharing the updated slides. One feedback on slide #6 of the short deck and #8 of the long deck, the second sub-bullet points refers to individual complaints. I believe it needs to be adjusted to “escalated complaints.” •CSC role is limited to: •monitoring PTI’s overall complaint management system •being informed of the status of individual complaints Thank you, Naela On 10/4/18, 12:04 PM, "ICANN-CSC on behalf of Allan MacGillivray" <icann-csc-bounces@icann.org on behalf of allan.macgillivray@cira.ca> wrote: Colleagues – thank you for your comments on the earlier versions of these two decks. I am attaching what I hope will be the final versions – one named ‘long version’ and the other ‘short version’. To my mind the ‘short version’ is too long, so I would recommended that it alone be used. The ‘long version’ does re-use about five more slides from last year’s deck, which was the first time that we gave the ICANN community an annual update. The newer members of the CSC in particular may find it useful. If anyone would like a pdf version, please ask. Allan MacGillivray