Sent on behalf of the Chair of the CSC, Lars-Johan Liman. ----------------------------- Dear Community Members, It my pleasure as chair of the Customer Standing Committee, to provide you with our monthly findings on the performance of Public Technical Identifiers (PTI) over May 2020. I am very pleased to inform you that the CSC could conclude again that PTI’s was “Excellent” – PTI’s performance over May 2020 was 100%. PTI met all 65 of the currently defined thresholds. The current list of thresholds is included in PTI’s performance report. This report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: https://www.iana.org/performance/csc-reports. At its last meeting (17 June 2020) the CSC was informed that the amended SLA ccTLD Delegation/Transfer: Validation and Reviews, which was only recently approved by the ccNSO and GNSO Councils has become effective and will be reported against next month and included in the PTI performance report over June 2020. Generally, the CSC regular meetings are scheduled on or around the 15th every month, and the CSC Findings report on the PTI performance is sent out shortly after that. These and other CSC meetings are open to attend. If you would like to be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at https://mm.icann.org/mailman/listinfo/csc-announce . Any comments on our reporting to you is welcome. The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at https://www.icann.org/csc . Kind regards, Lars-Johan Liman Chair CSC