Hi Brett, Thank you for your reply and Happy New Year. Yes, even though the request technically breached the manual lodgment SLA, it did not cause any customer issue/complaint due to the nature and timing. Kind regards, Selina Harrington Lead IANA Services Specialist On 1/8/21, 6:53 AM, "Brett Carr" <brett.carr@nominet.uk> wrote: Hi Selena, Thanks for the report, and happy new year (to all) With regards to the one breach in the report "Manual lodgment delayed due to holiday schedule" The commentary says this was a routine tech change and it was lodged at Xmas. My assumption is that even though this technically breached the SLA this did not cause any customer issue/complaint due to the nature and timing, would that be a fair assumption? Thanks Brett -- Brett Carr Manager DNS and Network Engineering Nominet UK -----Original Message----- From: ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Selina Harrington <selina.harrington@iana.org> Date: Friday, 8 January 2021 at 01:11 To: "icann-csc@icann.org" <icann-csc@icann.org> Cc: Marilia Hirano <marilia.hirano@iana.org> Subject: [ICANN-CSC] December 2020 IANA Naming Function Performance Report Dear CSC, Please find attached the IANA Naming Function Performance report for December 2020. During the month of December, we met 98.4% of the SLA thresholds. We look forward to answering any questions you may have about the report. Kind regards, Selina Harrington Lead IANA Services Specialist