All (Happy new year) Naela: An excellent report again, well done to all at IANA. I have two comments/questions: Page 17, Staff Processing/Other: Has taken quite a leap from it normally being less than a day for between 1-4 requests to it being 6.13 days for 2 requests. I wonder if you can give any background to this jump, is it normal for December perhaps. That brings me on nicely to my second comment which is: It’s useful to see figures from previous months to compare against however would it also be useful to see the figure from the equivalent month 1 year ago to also compare against. I would imagine the month of December for example has a dip in requests and in staff availability and so seeing Dec2017 against Dec 2018 may be useful. This applies to other parts of the year I would imagine as well. Thanks Brett -- Brett Carr Manager DNS and Network Engineering Nominet UK From: ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Naela Sarras <naela.sarras@iana.org> Date: Thursday, 10 January 2019 at 19:03 To: "icann-csc@icann.org" <ICANN-CSC@icann.org> Subject: [ICANN-CSC] December 2018 IANA Naming Function Performance Report Dear Colleagues, Happy 2019. Enclosed is the IANA Naming Function Performance report for the month of December 2018. During the month of December, we met 100% of the SLA thresholds. We look forward to discussing the report with you at the next CSC meeting. Best regards, Naela