Hi Brett, Thank you for your email. The request you referred to is a ccTLD transfer request that was concluded in March. This type of request involves several steps as described in detail here: https://www.iana.org/help/cctld-delegation. There was nothing unusual about this request, the time reflected in the 46.26 days is the staff review time from beginning to end. The duration is in line with previous requests that ran the full transfer process. As it happens, this SLA Staff Processing – Validation and Reviews – Category IV (ccTLD Creation/Transfer) is one of the SLAs being tracked on the monthly CSC report. We had a discussion on it during the March CSC meeting and staff have been asked to do more work on this SLA by the May meeting. Best regards, Naela   From: Brett Carr <brett.carr@nominet.uk> Date: Monday, April 15, 2019 at 1:59 AM To: Naela Sarras <naela.sarras@iana.org>, "ICANN-CSC@icann.org" <ICANN-CSC@icann.org> Subject: [Ext] Re: [ICANN-CSC] March 2019 IANA Naming Function Performance Report Hi Naela, A near excellent month for the PTI as usual ☺ It is still within the SLA of course but I’m interested to know the background of the 46.26 day processing time for the ccTLD creation/transfer time on page 18. Perhaps you can give us the background on todays call. Thanks Brett -- Brett Carr Manager DNS and Network Engineering Nominet UK From: ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Naela Sarras <naela.sarras@iana.org> Date: Wednesday, 10 April 2019 at 22:47 To: "ICANN-CSC@icann.org" <ICANN-CSC@icann.org> Subject: [ICANN-CSC] March 2019 IANA Naming Function Performance Report Dear Colleagues, Please find attached the IANA Naming Function Performance report for the month of March 2019. During the month of March, we met 98.4% of the SLA thresholds. We look forward to discussing the report with you at the next CSC meeting. Best regards, Naela