Jeff, Thank you for circulating this, and for all your hard work on the CWG-Stewardship Drafting Team that produced this document. I wonder how this fits in with ICANN's recently announced KPI Dashboard and the underlying establishment of KPIs for ICANN. Greg On Mon, Aug 31, 2015 at 1:43 PM, Jeff Neuman <jeff.neuman@valideus.com> wrote:
All,
A few weeks back, several people had asked about whether the community was working on Service Level Expectations for the IANA Functions once the transition was finalized. A group of gTLD reps and ccTLD reps (the primary technical customers of IANA) have been working with IANA staff on coming up with a framework to determine the service levels.
Attached is the framework we came up with after a number of meetings and calls. Although the community (prior to our establishment) stated that they were all content with the current performance of IANA, the reality is that very little about their performance was actually accurately measured. In addition, IANA did not (and still does not) have in place the appropriate tools to measure their performance. Though the Department of Commerce had a few service level expectations, they were very vague and all reliant on self-certifications.
This framework calls upon IANA to develop the measurement capabilities, measure their performance and then meet with the CWG (or delegates of the CWG) to determine the actual Service Level Expectations.
We would love to have your feedback and I am happy to answer any questions you may have. This draft has been forwarded to the CWG for their feedback as well.
Jeffrey J. Neuman Senior Vice President |Valideus USA | Com Laude USA 1751 Pinnacle Drive, Suite 600 Mclean, VA 22102, United States E: jeff.neuman@valideus.com or jeff.neuman@comlaude.com T: +1.703.635.7514 M: +1.202.549.5079 @Jintlaw
-----Original Message----- From: Paul M Kane - CWG [mailto:paul.kane-cwg@icb.co.uk] Sent: Monday, August 31, 2015 7:11 AM To: cwg-stewardship@icann.org Subject: FINAL - Agreed text for IANA Service Level
(apologies for cross posting)
Dear all,
I am delighted to attach the agreed Service Level Expectation document, containing the specifics of what ICANN/IANA has agreed to monitor and report.
I would like to thank the members of the working group, (Elaine Pruis, Jeffrey Eckhaus, Jeff Neuman, Patricio Poblete, Jay Daley, Adam Smith and ICANN/IANA; Kim Davies, Bernard Turcotte, Elise Gerich, David Conrad) for their dedication and professionalism over the past months. They contributed to over 300 hours of discussions, 8 full WG meetings, 15 sub-group meeting and countless emails ... and it is with pleasure I advise that the first phase is done. I'd also like to thank ICANN staff for their support in facilitating the WG discussions.
ICANN/IANA will now plan the scope of work to implement this SLE, operating the service in a test phase/parallel mode to start the necessary real-world data capture.
Please circulate the agreed SLE document as you consider appropriate which demonstrates ICANN/IANA's commitment to enhanced reporting and transparency post transition which I am confident will be welcomed by the global community.
Kind regards
Paul Kane SLE WG Chair.
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