All, The Complaints Office issued an FAQ on May 18, which can be found here: https://www.icann.org/en/system/files/files/complaints-office-faqs-18may17-e... The FAQ is short (2 pages, though it has links to other resources) and fairly high-level. Nonetheless, it's important reading for all those who might have or be interested in complaints regarding ICANN. Greg -- *Greg Shatan *C: 917-816-6428 S: gsshatan gregshatanipc@gmail.com