Exactly Carleton, I've always maintained that we need to track both quantitative and qualitative measures - but the qualitative measure are MUCH more difficult to assess. I would really like to see suggestions on how this can be done - because it must be done. D Darlene A. Thompson Community Access Program Administrator Nunavut Dept. of Education / N-CAP P.O. Box 1000, Station 910 Iqaluit, NU X0A 0H0 Phone: (867) 975-5631 Fax: (867) 975-5610 E-mail: dthompson@gov.nu.ca<mailto:dthompson@gov.nu.ca> From: Carlton Samuels [mailto:carlton.samuels@gmail.com] Sent: Thursday, October 13, 2011 11:13 AM To: Thompson, Darlene Cc: Evan Leibovitch; Olivier MJ Crepin-Leblond; lac-discuss-en@atlarge-lists.icann.org; ALAC EXCOM; At-Large Worldwide Subject: Re: [ALAC] [ALAC-ExCom] ALAC/At-Large Improvements Project -- important update On Wed, Oct 12, 2011 at 9:11 AM, Thompson, Darlene <DThompson1@gov.nu.ca<mailto:DThompson1@gov.nu.ca>> wrote: The members of the region, right now, have no idea if their ALAC rep is showing up to meetings or giving any kind of substantive input while at these meetings. Ah, there's the rub.....emphasis on 'substantive input'! Carlton ============================== Carlton A Samuels Mobile: 876-818-1799 Strategy, Planning, Governance, Assessment & Turnaround =============================