Re: When there are grievances, what are the meaningful options? Is there a place we can direct people where we can say that their grievance will be handled fairly? ICANN does not have the equivalent of auDa'a Customer Complaint Resolution Mechanism, so there is no place to direct people. Re: In the absence of these, what are the options? One option would be to have such a mechanism created. ALAC could invoke the GNSO Policy Development Process to make this happen if it had the will to do so. Re: Even where there are clear issues (Tasting in it's several flavors; Artificial Scarcity in the Name System) - what is the most effective manner in which to bring them to the fore? Over the years, issues have been brought to the attention of the GNSO, but if the issue does not have a supporting advocate to press the issue forward, then the issue can wither on the vine for years. A good recent example may be found in the recent ICANN decision to consider accrediting back-end registry providers in advance of the new gTLDs cycle. This excellent idea was introduced by Ross Rader many many years ago but had no constituent advocate to champion the position. Without a strong focused advocate to support policy development, action does not happen in a timely manner. The only solution is to ensure that a structural advocate for addressing these issues is built into the system. Accordingly, today I have petitioned Peter Dengate-Thrush to establish a Registrant Advisory Committee. ____________________________________________________________________________________ Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping