Thompson, Darlene wrote:
The reason *why* was that I was coming in on an airline that was unaffiliated to the two that Amex uses (sorry, the Canadian biggies just don't come to where I live). FWIW,: except for Air Canada, _no_ Canadian airline is part of a major industry alliance (ie, OneWorld, StarAlliance, SkyTeam). Most other Canadian airlines (WestJet, Transat, Porter) aren't any better aligned with US carriers than the one Darlene's taking out of Nunavut (First Air).
Even when taking Air Canada ... transfers to/from its partners (ie, US Air, United) are fairly seamless, but connections with rivals (Continental, American, Delta) aren't always so smooth. And even then, Air Canada and its "partner" US Airways don't even use the same terminal building in Toronto. But I digress... The real point: Don't take anything for granted in the travel bookings. One would like to believe that a travel agent would look out for these gotchas but that's not happening here. - Evan