Hi Garth,
Volker, this is your quote: "still thinking if suing them is the best way or not" (http://forum.icann.org/lists/gnso-vi-feb10/msg02490.html). You don't like what we have to say, so you want to sue us to stop it.
Where did I twist? This is an act of intimidation, that follows a pattern of Registrars trying to intimidate us. We would not sue you to shut you up or stop you from doing your reports, but we may still sue for libellous interference, i.e. spreading untrue and harmful accusations. Even the accusation of potential breach can seriously impact our ability to do business and is damaging to our reputation. After you now know where our whois service is located, a fact which you could have easily found out on your own (and probably did), it is time to correct the report if you want to continue to claim is is accurate in its entirety.
Also reads: "The following 55 Registrars did not respond to our inquiry about their Port 43 WHOIS"
Do you dispute this fact? No, but I do not see where there is an obligation to do so. I do wish to point out that we usually do resond even to the most outlandish requests and normally your mail should have received an answer. The fact remains however, that you could have found out the information, if you tried. Also reads: "Key-Systems GmbH (key-systems.net) – Reporter commented that fee policies were not clear"
We asked a consumer to review your site and this was their response. A bit more detail would be helpful. What about our price list (http://dd24.net/?js=1&page=domains_pricing) is unclear? I admit, due to the large amounts of TLDs on offer, it is a bit long and unwieldy, which may confuse someone who usually only deals with gTLD specialized registrars, but it contains all prices on one easy to use page. I do not know how much clearer we could display our prices. <<a) Failure to find a whois service at whois.key-systems.net>>
Wrong. We never failed to find it, you failed to answer a question about it. All of the comments that follow that are speculation on your part. We asked what the address was, you never responded. We sent you the actual email and you won't concede you failed to answer. That's all sloppiness on your side, not mine. We already knew where your port 43 is and we told you this, that's not the issue. The issue is that you wouldn't answer a question about it. Now you are a being dishonest about a previous conversation. You claim possible breach of the RAA, so the failure to respond to your mail cannot be the issue. The issue in that case can only be the failure to provide the service we are bound to provide. And that simply is not the case. Normally, you should and would have received an answer to your mail. But our failure to respond is not an indication of potential breach. It's not openly available if it is (1) not posted publicly on your website and (2) you fail to answer a question about it. You are expecting someone to hunt and peck for your port 43 location, which they Hunt and peck? A single query of key-systems.net would suffice. No need to seek out any other domain name. Maybe our view of openly available is different, but I see that as very open and very available. Please note that to be able use port 43 whois, you know what you are doing with it and therefore will have a basic idea on how to use it. would only find if they had one of your illicit pharmacy sites to query like smartsshealth[dot]com or healthinsurancecapsule[DOT]net which "looks" suspended by Key-Systems but actually redirects to bestpillsroom[dot]com, or mybuymeds[DOT]com, or paypill[DOT]net, or any of the other sites backed by organzied crime you sponsor that we told you about previously. Regarding the domain names listed: None of them are "our sites". Three were registered through three different resellers, one directly through our customer portal using stolen data. One (of five) was never registered through our service. Three that showed illegal content are now deactivated. But please use our abuse address in the future. I'll make a deal with you Volker. I'll issue a bleeding apology on this thread if you take a pledge not to sponsor any more GlavMed pharmacy domains. While GlavMed and illegal pharmacies were not part of the official report, you are running into open doors here. We have no interest in sponsoring illegally used domain names and will shut them down whenever we find them. It is however impossible for us to check the use of each domain name registered through our service. More sadly, the registrations arrive from various sources, and do not announce themselves to be what they are upon registration. But I do pledge I will deactivate any domain name used for illegal (in Germany) purposes as soon as possible whenever I receive notice.
Waiting for the apology, and I would appreciate your issueing it not only here, but everywhere where you espoused your report and thereby accused us of potential breach.
<<If you find anything confusing, be specific so we can improve.>>
Sure, don't bury the information five-levels deep on your website. Far from me trying to mince words, but neither is the information buried, no is it 5 levels deep. If you look at dd24.net, our retail portal, and click on domains, there will be an entry marked "prices". Click it and you find the prices. It is on the third level, in a logical place. If you want to know the prices for domain names, that is where any sensible person would look. If you try to register a domain name, you will also get the specific annual price of that name, presented clear and obvious.
As we offer a wide range of TLDs, the long list of prices may seem confusing to some, but it is the best way to structure the prices so they can be accessed most easily. And you still did not answer the question of what was found to be confusing. Should you have any further questions, please do not hesitate to contact us. Best regards, Volker A. Greimann
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