Damn - I just realised that I missed the confrence call ..... It was 4 am instead of 4 pm ..... I am so naturally used to attending conference calls in the middle of the night I did not anticipate any to be so early :) Shux ..... Who can I call to fill me in on the details Best Regards Bhavin Turakhia Founder, CEO and Chairman DirectI -------------------------------------- http://www.directi.com Direct Line: +91 (22) 5679 7600 Direct Fax: +91 (22) 5679 7510 Board Line (USA): +1 (415) 240 4172 Board Line (India): +91 (22) 5679 7500 --------------------------------------
-----Original Message----- From: owner-registrars@gnso.icann.org [mailto:owner-registrars@gnso.icann.org] On Behalf Of Robert F. Connelly Sent: Tuesday, June 08, 2004 7:49 PM To: Registrars Constituency Cc: Kurt Pritz Subject: [registrars] Resellers a burden upon ICANN
Dear Registrars:
In attempting to justify the large fixed fee for *all* registrars, Paul Twomey stated that much of the large load handled by ICANN staff is created by irate registrants; and he implied that smaller registrars cause a disproportionate number of grievances*.
It appeared to me from the continuing discussion that many of these complaints result from the burgeoning number of resellers.
The discussion turned to whether resellers give registrants adequate notice of who their registrar actually is. It *is* a contractual requirement upon registrars -- but do resellers give sufficient notice?
I can tell you that we have many cases of frustrated attempts to transfer from a registrar which uses resellers. We have hard copies of authorizations from registrants, including registered corporate seals, before we ever queue a transfer request. Often, the registrar of record tells us we must clear that transfer through their reseller:-(
Perhaps we should load our complaints upon ICANN;-}
Regards, BobC, for PSI-Japan, Inc.
* Footnote: I advised Paul that I would classify his statement as anecdotal unless he could quantify it. It would be interesting to see whose "names are on the blotter";-}
Just as long as the quantification does not become a new line item in the budget;-{