Dear All, Attached please find a full version of the report. It includes: - Chapter 7, Understanding the Needs of Stakeholders - Chapter 8, Gap Analysis - Chapter 9, Recommendations - The revised Consumer Survey section (now at the end of Chapter 7) - The new IDN recommendations (as revised by Sarmad, Michael and Kathy) - All built on the version of the Report sent by Alice this AM and posted on the private Wiki. (Note: Chapters 7, 8,9 are the ones Emily and I sent out together -- the splitting out of the one massive Gap Analysis chapter into three different segments. Greatly appreciate all of Peter's work on this.) I would like to share a special apology to Bill. Due to some incompatibilities between systems, I could not use the file he sent out tonight with editing changes in it. I tried really hard to do so; I so much appreciate his work! I had to roll back to the version Alice sent out earlier in the day. If someone could send me the current version of Lutz's recommendation, I would appreciate it. Best and good night, Kathy --