Dear Lynn, Very good work, I would suggest just a minor ajustments if necessary for better balance. For example: 4-) "I do not use the Internet at all (TERMINATE)". Doesn't make sense, since if she/he doesn't use at all won't be starting filling an ICANN's survey :)) 5-) Who isn't "somewhat" (intermediate) experienced should be considered "extremely experienced"? 6-) "Surfing the web" is too general, it embraces all other options. How about an option related to study and research (academic, scholar) and perhaps something more political like "online activisms"? 9-) Collecting "any personal information" and having "financial transaction features through your website" have the same weight for survey purposes? About Coca-Cola, I got the idea but could means trouble anyhow, but maybe less than Apple, Microsoft and other power brands. Best, Omar 2011/9/27 <lynn@goodsecurityconsulting.com>:
Dear All, Many thanks for the feedback and engagement from several members of the team. It is much appreciated.
Attached is an updated copy of the English language consumer trust survey. Our deadline for any further revisions is noon tomorrow, GMT -5 time zone, September 28. In the interest of time, for comments and feedback, please copy in Jonathan Yardley from User Insight (included on this message).
Language interpreters will be translating the survey questions for the primary language in each of the countries we selected. Along with that, particular examples in the questions will be reviewed for an appropriate equivalent in each country.
After further discussion with the User Insight team, the approach being taken for the Whois look up site is NOT to direct anyone to a specific WHOIS site or page. As a result, we can expect that some participants will report that they were unable to find the domain registrant information. At the same time, we will get a more realistic picture of the difficulty in finding domain registrant registration or people who think the registrar is the domain owner.
As a URL to use for the lookup, my suggestion is to use http://thecoca-colacompany.com After looking at all the other options, I feel this would not be offensive to anyone and it is a website for a globally distributed consumer product. After testing on search engines, I also felt that websites such as Wikipedia or the UN can lead to confusing search results if the phrase "who owns xxxx" is used.
There are some specific questions for those who do have their own domain names. Other participants will skip over these.
We looked hard at the sequence of questions and considered the suggestion to move the Whois lookup bit closer to the beginning. But we do have to gather some basic info about the participant at the start. An effort has been made to keep the questions to just the essential ones and minimize the total length of the survey.
Finally, in China, one or two additional questions will be added about non-Latin characters. The research team is checking to see if this would also be appropriate for India with Hindi. This issue has prompted me to suggest that in our overall report, we should include information about the number of IDNs that are non-Latin and the current technical limitation (related to ASCII) on WHOIS records being available only in Latin character languages.
Again, thanks for the team support on this effort. Lynn
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