Hi Lynn, Many thanks for this! The slides have been added to the private wiki: https://community.icann.org/display/whoisreviewprivate/User+Insight+Report Thanks, Kind regards Alice -- Alice Jansen Assistant, Organizational Reviews 6 Rond Point Schuman, Bt.5 B-1040 Brussels Belgium Direct dial: +32 2 234 78 64 Mobile: +32 4 73 31 76 56 Skype: alice_jansen_icann From: "lynn@goodsecurityconsulting.com<mailto:lynn@goodsecurityconsulting.com>" <lynn@goodsecurityconsulting.com<mailto:lynn@goodsecurityconsulting.com>> Date: Tue, 22 Nov 2011 17:36:24 -0800 To: Alice Jansen <alice.jansen@icann.org<mailto:alice.jansen@icann.org>> Cc: "rt4-whois@icann.org<mailto:rt4-whois@icann.org>" <rt4-whois@icann.org<mailto:rt4-whois@icann.org>> Subject: Copy of User Insight slides at Marina Del Ray meeting Hi Alice, Attached is a copy of the presentation slides by User Insight from our Marina Del Ray meeting in September. This provided the interim results from Phase 1 - the Qualitative interviews conducted in order to construct and formulate the questions used in the quantative online surveys. I don't think I distributed a copy to everyone so asking if you would post on our Wiki for ease of reference for the RT. Thanks! Lynn