Requesting team feedback on questionnaire for consumer trust survey
Lynn, It seems the real 'meat and potatoes' of the questionnaire is right at the end- I would rather see the look up part come nearer the beginning and be expanded. I'm not sure we should suggest which Whois database they should use, the fact that it is confusing is all part of our evidence what a mess it all is. Also, we should say that 'contact us' details are not sufficient. Agree Wikipedia would be a good one. Thanks for your continued work on this. Sharon Sent from my iPad On 23 Sep 2011, at 14:22, <lynn@goodsecurityconsulting.com> wrote:
Dear All, I am forwarding below the preliminary questionnaire for the consumer trust survey, attached to this message. (The User Insight team is okay with this being distributed on the Whois email list.) I have copied Jonathan Yardley on this message as a courtesy.
We are working with a tight deadline and we need feedback this weekend. I know this is a dedicated team so appreciate your time in off business hours.
In particular, please see the last section of questions. As the last part of the survey, we would like for the participants to actually experience the Whois lookup. We need to decide on a website domain name to use for this purpose. Does anyone have a suggestion for a well known global website we could use in the survey? My sense is that Wikipedia would be recognized in Europe and North America but not sure if it would work everywhere. But it would be neutral in the sense that it is not a trading or commercial website.
Another question is which Whois lookup page should we use? My thought is to use the InterNIC one because it covers all current registries. Here is the link for reference: http://www.internic.net/whois.html
I am thinking that InterNIC is more "neutral" than trying to use the Whois page of one of the bigger registries or registrars. Kathy and James - as representatives of the registry and registrar constituency, would especially appreciate your suggestions on this point. Note that we would lose the point about domain ads being displayed if we decide to use InterNIC.
The alternative would be to choose 3 WHOIS lookup pages. The survey would have each participant look at 2 of them and the surveys would be distributed to obtain balanced results among those 3. I am just not sure how to pick 3.
Please note that all the questions will be translated to the primary language for each country. Also, there are some questions with specific examples that will be modified for appropriate examples in each country. The English questions here are using U.S. examples.
Sarmad, I will follow up with you separately on the point about non-Latin characters being unavailable in Whois lookups.
Please come back to me with any other questions. Best regards to all, Lynn
-------- Original Message -------- Subject: Version 2 From: Jonathan Yardley <jyardley@userinsight.com> Date: Fri, September 23, 2011 2:32 pm To: lynn@goodsecurityconsulting.com, jmorgan@userinsight.com, Rachel Walsh <rwalsh@userinsight.com>
Hi Lynn, Here is V2. Please socialize with your team. In particular we would like help with selecting a universal URL for people to search for the owner of. Thanks-JCY
Jonathan Yardley Director, Project Management jyardley@userinsight.com
UserInsight T 770 391 1099 ext. 1401 C 404 542 8594 Ui Blog | @UserInsight | AIM: jonyard
An Inc. 5000 Fastest Growing Company - 2008, 2009 & 2010
<2011 09 23 ICANN Survey V2.doc> _______________________________________________ Rt4-whois mailing list Rt4-whois@icann.org https://mm.icann.org/mailman/listinfo/rt4-whois
Thanks for your prompt response Sharon. I will go back to the research team with these points. Sent via BlackBerry by AT&T -----Original Message----- From: Sharon Lemon <sharonchallis@aol.com> Date: Sat, 24 Sep 2011 06:28:44 To: <lynn@goodsecurityconsulting.com><lynn@goodsecurityconsulting.com> Cc: rt4-whois@icann.org<rt4-whois@icann.org> Subject: Re: [Rt4-whois] Requesting team feedback on questionnaire for consumer trust survey Lynn, It seems the real 'meat and potatoes' of the questionnaire is right at the end- I would rather see the look up part come nearer the beginning and be expanded. I'm not sure we should suggest which Whois database they should use, the fact that it is confusing is all part of our evidence what a mess it all is. Also, we should say that 'contact us' details are not sufficient. Agree Wikipedia would be a good one. Thanks for your continued work on this. Sharon Sent from my iPad On 23 Sep 2011, at 14:22, <lynn@goodsecurityconsulting.com> wrote:
Dear All, I am forwarding below the preliminary questionnaire for the consumer trust survey, attached to this message. (The User Insight team is okay with this being distributed on the Whois email list.) I have copied Jonathan Yardley on this message as a courtesy.
We are working with a tight deadline and we need feedback this weekend. I know this is a dedicated team so appreciate your time in off business hours.
In particular, please see the last section of questions. As the last part of the survey, we would like for the participants to actually experience the Whois lookup. We need to decide on a website domain name to use for this purpose. Does anyone have a suggestion for a well known global website we could use in the survey? My sense is that Wikipedia would be recognized in Europe and North America but not sure if it would work everywhere. But it would be neutral in the sense that it is not a trading or commercial website.
Another question is which Whois lookup page should we use? My thought is to use the InterNIC one because it covers all current registries. Here is the link for reference: http://www.internic.net/whois.html
I am thinking that InterNIC is more "neutral" than trying to use the Whois page of one of the bigger registries or registrars. Kathy and James - as representatives of the registry and registrar constituency, would especially appreciate your suggestions on this point. Note that we would lose the point about domain ads being displayed if we decide to use InterNIC.
The alternative would be to choose 3 WHOIS lookup pages. The survey would have each participant look at 2 of them and the surveys would be distributed to obtain balanced results among those 3. I am just not sure how to pick 3.
Please note that all the questions will be translated to the primary language for each country. Also, there are some questions with specific examples that will be modified for appropriate examples in each country. The English questions here are using U.S. examples.
Sarmad, I will follow up with you separately on the point about non-Latin characters being unavailable in Whois lookups.
Please come back to me with any other questions. Best regards to all, Lynn
-------- Original Message -------- Subject: Version 2 From: Jonathan Yardley <jyardley@userinsight.com> Date: Fri, September 23, 2011 2:32 pm To: lynn@goodsecurityconsulting.com, jmorgan@userinsight.com, Rachel Walsh <rwalsh@userinsight.com>
Hi Lynn, Here is V2. Please socialize with your team. In particular we would like help with selecting a universal URL for people to search for the owner of. Thanks-JCY
Jonathan Yardley Director, Project Management jyardley@userinsight.com
UserInsight T 770 391 1099 ext. 1401 C 404 542 8594 Ui Blog | @UserInsight | AIM: jonyard
An Inc. 5000 Fastest Growing Company - 2008, 2009 & 2010
<2011 09 23 ICANN Survey V2.doc> _______________________________________________ Rt4-whois mailing list Rt4-whois@icann.org https://mm.icann.org/mailman/listinfo/rt4-whois
Dear Lynn et al: Thank you very much for all the hard work. I think the questionnaire is very good. I was quite impressed by the simplicity and insight it conveyed. With respect to the WHOIS service they should be using, I suggest that should be open, i.e, the user should try to find one for themselves. Having said that, I am not sure how much or what kind of beneficial data that would add, but I think it may be a point worth raising. With respect to the Internet site, I would suggest we go with the United Nations website. I believe that all countries should be aware of the UN. Alternatively, how about the Red Cross? Finally, with respect to the questions themselves. I think that there should be something more in there with respect to concerns and or questions those participants may have about the WHOIS service. Indeed, there should be section for someone to does have domain name to look up his/her own information and seeing what is out there about him/her and then to have some information on what his/her thoughts are about that. I believe the structure of the questions if well thought out and flows quite nicely. All in all, I believe this is well done. Thanks again for the hard work. I am very sorry that I did not make it to the LA meeting, but things are crazy on my end here on the personal front and I am really barely keeping my head above water. All the best, Kim
<html><body><span style="font-family:Verdana; color:#000000; font-size:10pt;"><div>Dear All,</div> <div>I am forwarding below the preliminary questionnaire for the consumer trust survey, attached to this message.</div> <div>(The User Insight team is okay with this being distributed on the Whois email list.)</div> <div>I have copied Jonathan Yardley on this message as a courtesy.</div> <div> </div> <div>We are working with a tight deadline and we need feedback this weekend. I know this is a dedicated</div> <div>team so appreciate your time in off business hours.</div> <div> </div> <div>In particular, please see the last section of questions. As the last part of the survey, we would like for the participants to</div> <div>actually experience the Whois lookup. We need to decide on a website domain name to use for this purpose.</div> <div>Does anyone have a suggestion for a well known global website we could use in the survey? My sense is that</div> <div>Wikipedia would be recognized in Europe and North America but not sure if it would work everywhere.</div> <div>But it would be neutral in the sense that it is not a trading or commercial website.</div> <div> </div> <div>Another question is which Whois lookup page should we use?</div> <div>My thought is to use the InterNIC one because it covers all current registries. Here is the link for reference:</div> <div><A href="http://www.internic.net/whois.html">http://www.internic.net/whois.html</A></div> <div> </div> <div>I am thinking that InterNIC is more "neutral" than trying to use the Whois page of one of the bigger registries or registrars.</div> <div>Kathy and James - as representatives of the registry and registrar constituency, would especially appreciate your</div> <div>suggestions on this point. Note that we would lose the point about domain ads being displayed if we decide to use InterNIC.</div> <div> </div> <div>The alternative would be to choose 3 WHOIS lookup pages. The survey would have each participant look at 2 of them and</div> <div>the surveys would be distributed to obtain balanced results among those 3. I am just not sure how to pick 3.</div> <div> </div> <div>Please note that all the questions will be translated to the primary language for each country.</div> <div>Also, there are some questions with specific examples that will be modified for appropriate examples in each country.</div> <div>The English questions here are using U.S. examples.</div> <div> </div> <div>Sarmad, I will follow up with you separately on the point about non-Latin characters being unavailable in Whois lookups.</div> <div> </div> <div>Please come back to me with any other questions.</div> <div>Best regards to all,</div> <div>Lynn</div> <div> </div> <div> </div> <BLOCKQUOTE style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 8px; FONT-FAMILY: verdana; COLOR: black; MARGIN-LEFT: 8px; FONT-SIZE: 10pt" id=replyBlockquote webmail="1"> <DIV id=wmQuoteWrapper>-------- Original Message --------<BR>Subject: Version 2<BR>From: Jonathan Yardley <<a href="mailto:jyardley@userinsight.com">jyardley@userinsight.com</a>><BR>Date: Fri, September 23, 2011 2:32 pm<BR>To: <a href="mailto:lynn@goodsecurityconsulting.com">lynn@goodsecurityconsulting.com</a>, <a href="mailto:jmorgan@userinsight.com">jmorgan@userinsight.com</a>, Rachel<BR>Walsh <<a href="mailto:rwalsh@userinsight.com">rwalsh@userinsight.com</a>><BR><BR>Hi Lynn,<BR>Here is V2. Please socialize with your team. In particular we would like help with selecting a universal URL for people to search for the owner of.<BR>Thanks-JCY<BR><BR><BR>Jonathan Yardley<BR>Director, Project Management<BR><a href="mailto:jyardley@userinsight.com">jyardley@userinsight.com</a><BR><BR>UserInsight<BR>T 770 391 1099 ext. 1401<BR>C 404 542 8594<BR>Ui Blog | @UserInsight | AIM: jonyard<BR><BR>An Inc. 5000 Fastest Growing Company - 2008, 2009 & 2010<BR><BR></DIV></BLOCKQUOTE></span></body></html>_______________________________________________ Rt4-whois mailing list Rt4-whois@icann.org https://mm.icann.org/mailman/listinfo/rt4-whois
Kim wrote below: <<Indeed, there should be section for someone to does have domain name to look up his/her own information and seeing what is out there about him/her and then to have some information on what his/her thoughts are about that.>> Lynn, thank you again (and again!) for a fascinating discussion and for so much work in this area. I want to support Kim's idea above of spending a little more time in the "my data" side of the questions. I think it is a great idea to have people look up their own domain name information in Whois and see what comes out. Is it the data they expect? Are they surprised or not? Even, is the data accurate for what they remember entering? Tying it to an actual Whois search I think would be very useful and information. Second to Seth also on thick and thin Whois databases. It will be very interesting to see the navigational issues. Best and tx, Kathy :
Dear Lynn et al:
Thank you very much for all the hard work.
I think the questionnaire is very good. I was quite impressed by the simplicity and insight it conveyed.
With respect to the WHOIS service they should be using, I suggest that should be open, i.e, the user should try to find one for themselves. Having said that, I am not sure how much or what kind of beneficial data that would add, but I think it may be a point worth raising.
With respect to the Internet site, I would suggest we go with the United Nations website. I believe that all countries should be aware of the UN. Alternatively, how about the Red Cross?
Finally, with respect to the questions themselves. I think that there should be something more in there with respect to concerns and or questions those participants may have about the WHOIS service. Indeed, there should be section for someone to does have domain name to look up his/her own information and seeing what is out there about him/her and then to have some information on what his/her thoughts are about that.
I believe the structure of the questions if well thought out and flows quite nicely.
All in all, I believe this is well done. Thanks again for the hard work. I am very sorry that I did not make it to the LA meeting, but things are crazy on my end here on the personal front and I am really barely keeping my head above water.
All the best,
Kim
<html><body><span style="font-family:Verdana; color:#000000; font-size:10pt;"><div>Dear All,</div> <div>I am forwarding below the preliminary questionnaire for the consumer trust survey, attached to this message.</div> <div>(The User Insight team is okay with this being distributed on the Whois email list.)</div> <div>I have copied Jonathan Yardley on this message as a courtesy.</div> <div> </div> <div>We are working with a tight deadline and we need feedback this weekend. I know this is a dedicated</div> <div>team so appreciate your time in off business hours.</div> <div> </div> <div>In particular, please see the last section of questions. As the last part of the survey, we would like for the participants to</div> <div>actually experience the Whois lookup. We need to decide on a website domain name to use for this purpose.</div> <div>Does anyone have a suggestion for a well known global website we could use in the survey? My sense is that</div> <div>Wikipedia would be recognized in Europe and North America but not sure if it would work everywhere.</div> <div>But it would be neutral in the sense that it is not a trading or commercial website.</div> <div> </div> <div>Another question is which Whois lookup page should we use?</div> <div>My thought is to use the InterNIC one because it covers all current registries. Here is the link for reference:</div> <div><A href="http://www.internic.net/whois.html">http://www.internic.net/whois.html</A></div> <div> </div> <div>I am thinking that InterNIC is more "neutral" than trying to use the Whois page of one of the bigger registries or registrars.</div> <div>Kathy and James - as representatives of the registry and registrar constituency, would especially appreciate your</div> <div>suggestions on this point. Note that we would lose the point about domain ads being displayed if we decide to use InterNIC.</div> <div> </div> <div>The alternative would be to choose 3 WHOIS lookup pages. The survey would have each participant look at 2 of them and</div> <div>the surveys would be distributed to obtain balanced results among those 3. I am just not sure how to pick 3.</div> <div> </div> <div>Please note that all the questions will be translated to the primary language for each country.</div> <div>Also, there are some questions with specific examples that will be modified for appropriate examples in each country.</div> <div>The English questions here are using U.S. examples.</div> <div> </div> <div>Sarmad, I will follow up with you separately on the point about non-Latin characters being unavailable in Whois lookups.</div> <div> </div> <div>Please come back to me with any other questions.</div> <div>Best regards to all,</div> <div>Lynn</div> <div> </div> <div> </div> <BLOCKQUOTE style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 8px; FONT-FAMILY: verdana; COLOR: black; MARGIN-LEFT: 8px; FONT-SIZE: 10pt" id=replyBlockquote webmail="1"> <DIV id=wmQuoteWrapper>-------- Original Message --------<BR>Subject: Version 2<BR>From: Jonathan Yardley<<a href="mailto:jyardley@userinsight.com">jyardley@userinsight.com</a>><BR>Date: Fri, September 23, 2011 2:32 pm<BR>To:<a href="mailto:lynn@goodsecurityconsulting.com">lynn@goodsecurityconsulting.com</a>, <a href="mailto:jmorgan@userinsight.com">jmorgan@userinsight.com</a>, Rachel<BR>Walsh<<a href="mailto:rwalsh@userinsight.com">rwalsh@userinsight.com</a>><BR><BR>Hi Lynn,<BR>Here is V2. Please socialize with your team. In particular we would like help with selecting a universal URL for people to search for the owner of.<BR>Thanks-JCY<BR><BR><BR>Jonathan Yardley<BR>Director, Project Management<BR><a href="mailto:jyardley@userinsight.com">jyardley@userinsight.com</a><BR><BR>UserInsight<BR>T 770 391 1099 ext. 1401<BR>C 404 542 8594<BR>Ui Blog | @UserInsight | AIM: jonyard<BR><BR>An Inc. 5000 Fastest Growing Company - 2008, 2009& 2010<BR><BR></DIV></BLOCKQUOTE></span></body></html>_______________________________________________ Rt4-whois mailing list Rt4-whois@icann.org https://mm.icann.org/mailman/listinfo/rt4-whois
_______________________________________________ Rt4-whois mailing list Rt4-whois@icann.org https://mm.icann.org/mailman/listinfo/rt4-whois
--
A couple of thoughts, probably not all too well reviewed and sorted right now. It is Sunday late night here :-) To start with, depending on the countries you want to use this in, the Red Cross may not be the perfect site, as it is linked to Christianity. There's also a Red Halfmoon and a Red Diamond organisation :-) A few personal remarks regarding some of the proposed questions... Q6: I am wondering how useful the explicit mentioning of particular companies or services is in this (global) context. Although I consider myself almost an Internet-Junkie, I wouldn't know what Yelp, Groupon, Living Social or Gilt is. Maybe I'm living on the wrong side of the Digital Divide, being a Silver Surfer of the early Internet Days :-) Same for FourSquare... Yes, I could use Google :-) Q8: none of that would fit my use: which is testing new (DNS and DNSsec) technology and use for teaching. Q9: I wouldn't know what to do with this one? Q10: wondering - is HTTPS vs unsecured (HTTP) an issue in this context? Fwiw, hth, Wilfried. lynn@goodsecurityconsulting.com wrote:
Dear All, I am forwarding below the preliminary questionnaire for the consumer trust survey, attached to this message. (The User Insight team is okay with this being distributed on the Whois email list.) I have copied Jonathan Yardley on this message as a courtesy.
We are working with a tight deadline and we need feedback this weekend. I know this is a dedicated team so appreciate your time in off business hours.
In particular, please see the last section of questions. As the last part of the survey, we would like for the participants to actually experience the Whois lookup. We need to decide on a website domain name to use for this purpose. Does anyone have a suggestion for a well known global website we could use in the survey? My sense is that Wikipedia would be recognized in Europe and North America but not sure if it would work everywhere. But it would be neutral in the sense that it is not a trading or commercial website.
Another question is which Whois lookup page should we use? My thought is to use the InterNIC one because it covers all current registries. Here is the link for reference: http://www.internic.net/whois.html
I am thinking that InterNIC is more "neutral" than trying to use the Whois page of one of the bigger registries or registrars. Kathy and James - as representatives of the registry and registrar constituency, would especially appreciate your suggestions on this point. Note that we would lose the point about domain ads being displayed if we decide to use InterNIC.
The alternative would be to choose 3 WHOIS lookup pages. The survey would have each participant look at 2 of them and the surveys would be distributed to obtain balanced results among those 3. I am just not sure how to pick 3.
Please note that all the questions will be translated to the primary language for each country. Also, there are some questions with specific examples that will be modified for appropriate examples in each country. The English questions here are using U.S. examples.
Sarmad, I will follow up with you separately on the point about non-Latin characters being unavailable in Whois lookups.
Please come back to me with any other questions. Best regards to all, Lynn
-------- Original Message -------- Subject: Version 2 From: Jonathan Yardley <jyardley@userinsight.com <mailto:jyardley@userinsight.com>> Date: Fri, September 23, 2011 2:32 pm To: lynn@goodsecurityconsulting.com <mailto:lynn@goodsecurityconsulting.com>, jmorgan@userinsight.com <mailto:jmorgan@userinsight.com>, Rachel Walsh <rwalsh@userinsight.com <mailto:rwalsh@userinsight.com>>
Hi Lynn, Here is V2. Please socialize with your team. In particular we would like help with selecting a universal URL for people to search for the owner of. Thanks-JCY
Jonathan Yardley Director, Project Management jyardley@userinsight.com <mailto:jyardley@userinsight.com>
UserInsight T 770 391 1099 ext. 1401 C 404 542 8594 Ui Blog | @UserInsight | AIM: jonyard
An Inc. 5000 Fastest Growing Company - 2008, 2009 & 2010
------------------------------------------------------------------------
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Dear Wilfried, team, I arrived a couple of hours, had to sleep in SP because our airport is being reformed (the Word Soccer Cup, you know, then Olympic games), but even not reviewing the document itself I agree with him about Red Cross. Never heard about Yelp and Living Social, GroupOn seems "very consumer trust" and FourSquare has the potential of being big - everybody likes to show the "important" check ins. With privacy impacts maybe not more than the others. I'll should raise some more specific points later. Best, Omar 2011/9/25 Wilfried Woeber, UniVie/ACOnet <Woeber@cc.univie.ac.at>:
A couple of thoughts, probably not all too well reviewed and sorted right now. It is Sunday late night here :-)
To start with, depending on the countries you want to use this in, the Red Cross may not be the perfect site, as it is linked to Christianity. There's also a Red Halfmoon and a Red Diamond organisation :-)
A few personal remarks regarding some of the proposed questions...
Q6: I am wondering how useful the explicit mentioning of particular companies or services is in this (global) context.
Although I consider myself almost an Internet-Junkie, I wouldn't know what Yelp, Groupon, Living Social or Gilt is. Maybe I'm living on the wrong side of the Digital Divide, being a Silver Surfer of the early Internet Days :-) Same for FourSquare... Yes, I could use Google :-)
Q8: none of that would fit my use: which is testing new (DNS and DNSsec) technology and use for teaching.
Q9: I wouldn't know what to do with this one?
Q10: wondering - is HTTPS vs unsecured (HTTP) an issue in this context?
Fwiw, hth, Wilfried.
lynn@goodsecurityconsulting.com wrote:
Dear All, I am forwarding below the preliminary questionnaire for the consumer trust survey, attached to this message. (The User Insight team is okay with this being distributed on the Whois email list.) I have copied Jonathan Yardley on this message as a courtesy.
We are working with a tight deadline and we need feedback this weekend. I know this is a dedicated team so appreciate your time in off business hours.
In particular, please see the last section of questions. As the last part of the survey, we would like for the participants to actually experience the Whois lookup. We need to decide on a website domain name to use for this purpose. Does anyone have a suggestion for a well known global website we could use in the survey? My sense is that Wikipedia would be recognized in Europe and North America but not sure if it would work everywhere. But it would be neutral in the sense that it is not a trading or commercial website.
Another question is which Whois lookup page should we use? My thought is to use the InterNIC one because it covers all current registries. Here is the link for reference: http://www.internic.net/whois.html
I am thinking that InterNIC is more "neutral" than trying to use the Whois page of one of the bigger registries or registrars. Kathy and James - as representatives of the registry and registrar constituency, would especially appreciate your suggestions on this point. Note that we would lose the point about domain ads being displayed if we decide to use InterNIC.
The alternative would be to choose 3 WHOIS lookup pages. The survey would have each participant look at 2 of them and the surveys would be distributed to obtain balanced results among those 3. I am just not sure how to pick 3.
Please note that all the questions will be translated to the primary language for each country. Also, there are some questions with specific examples that will be modified for appropriate examples in each country. The English questions here are using U.S. examples.
Sarmad, I will follow up with you separately on the point about non-Latin characters being unavailable in Whois lookups.
Please come back to me with any other questions. Best regards to all, Lynn
-------- Original Message -------- Subject: Version 2 From: Jonathan Yardley <jyardley@userinsight.com <mailto:jyardley@userinsight.com>> Date: Fri, September 23, 2011 2:32 pm To: lynn@goodsecurityconsulting.com <mailto:lynn@goodsecurityconsulting.com>, jmorgan@userinsight.com <mailto:jmorgan@userinsight.com>, Rachel Walsh <rwalsh@userinsight.com <mailto:rwalsh@userinsight.com>>
Hi Lynn, Here is V2. Please socialize with your team. In particular we would like help with selecting a universal URL for people to search for the owner of. Thanks-JCY
Jonathan Yardley Director, Project Management jyardley@userinsight.com <mailto:jyardley@userinsight.com>
UserInsight T 770 391 1099 ext. 1401 C 404 542 8594 Ui Blog | @UserInsight | AIM: jonyard
An Inc. 5000 Fastest Growing Company - 2008, 2009 & 2010
------------------------------------------------------------------------
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participants (6)
-
Kathy Kleiman -
kim＠vonarx.ca -
lynn＠goodsecurityconsulting.com -
Omar Kaminski -
Sharon Lemon -
Wilfried Woeber, UniVie/ACOnet