Will do. Sent via BlackBerry by AT&T -----Original Message----- From: Emily Taylor <emily@emilytaylor.eu> Date: Wed, 7 Dec 2011 09:30:04 To: <lynn@goodsecurityconsulting.com> Cc: Lynn Goodendorf<lgoodendorf@versprite.com>; rt4-whois@icann.org<rt4-whois@icann.org> Subject: Re: Video for the website? Hi Lynn Thanks for your reply. I wouldn't like to give up just yet. Could you ask them how much money they think it would cost, and then we can take it from there. Thanks Emily On 6 December 2011 20:15, <lynn@goodsecurityconsulting.com> wrote:

Hi Emily, I just spoke to the User Insight Project Manager, Jonathan Yardley.

In order to make any of the video material available publicly, they would have to go back and get written agreement from participants. They have done this for another client but the participants asked for additional compensation. My sense is that ICANN probably would not be willing to fund that.

However, Jonathan is setting up a new password and access to the video material that can be used on a restricted basis for the ICANN Board as well as members of our project team. We just have to make sure everyone understands it cannot be posted on the ICANN website or made publicly available in some other way. Kind regards, Lynn

-------- Original Message -------- Subject: RE: Video for the website? From: Lynn Goodendorf <lgoodendorf@versprite.com> Date: Tue, December 06, 2011 2:40 pm To: Emily Taylor <emily@emilytaylor.eu>, "lynn@goodsecurityconsulting.com" <lynn@goodsecurityconsulting.com> Cc: "rt4-whois@icann.org" <rt4-whois@icann.org>

Thanks Emily, I got caught up in the dialogue last week and neglected to check with User Insight. But will contact them right away. Kind regards, Lynn

Lynn Goodendorf, CIPP, CISSP VP Data Privacy Services *VerSprite* - Navigate Beyond Risk (main)678.278.8312 | (direct) 404.333.3779 | (fax) 678.222.3401 www.versprite.com Twitter: @versprite ------------------------------ *From:* Emily Taylor [emily@emilytaylor.eu] *Sent:* Tuesday, December 06, 2011 1:39 PM *To:* Lynn Goodendorf; lynn@goodsecurityconsulting.com *Cc:* rt4-whois@icann.org *Subject:* Video for the website?

Hi Lynn

Thanks for all your work on the draft report, and the consumer study.

Do you remember that we discussed publishing one of the videos from the qual. study, showing people doing a WHOIS search? Did you make any progress with User Insight about that? I believe it would do so much more than the written word in conveying the difficulty that people have in finding this sort of information, and it's something that once you're "in" the industry, you sort of forget about.

Kind regards

Emily --

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