Thanks Emily, I got caught up in the dialogue last week and neglected to check with User Insight. But will contact them right away. Kind regards, Lynn Lynn Goodendorf, CIPP, CISSP VP Data Privacy Services VerSprite - Navigate Beyond Risk (main)678.278.8312 | (direct) 404.333.3779 | (fax) 678.222.3401 www.versprite.com<http://www.versprite.com/> Twitter: @versprite ________________________________ From: Emily Taylor [emily@emilytaylor.eu] Sent: Tuesday, December 06, 2011 1:39 PM To: Lynn Goodendorf; lynn@goodsecurityconsulting.com Cc: rt4-whois@icann.org Subject: Video for the website? Hi Lynn Thanks for all your work on the draft report, and the consumer study. Do you remember that we discussed publishing one of the videos from the qual. study, showing people doing a WHOIS search? Did you make any progress with User Insight about that? I believe it would do so much more than the written word in conveying the difficulty that people have in finding this sort of information, and it's something that once you're "in" the industry, you sort of forget about. Kind regards Emily -- [http://www.etlaw.co.uk/images/stories/etlaw/etclogo250x60.gif] 76 Temple Road, Oxford OX4 2EZ UK t: +44 (0)1865 582 811 • m: +44 (0)7540 049 322 emily@emilytaylor.eu<mailto:emily@emilytaylor.eu> www.etlaw.co.uk<http://www.etlaw.co.uk> Emily Taylor Consultancy Limited is a company registered in England and Wales No. 730471. VAT No. 114487713.