Review Team volunteers: Russ, Kerry-Ann, Naveed Workstream: ICANN SSR Topic 5: Perform an assessment of internal security, stability and resiliency of ICANN's operation processes and services. Subtopic: Compliance 1 outstanding question Q: Is there any monitoring mechanisms implemented to ensure 1. proper tracking and compliance checks of complaints received (e.g. from law enforcement) 2. periodic monitoring of contractual obligations of registrars. A: ICANN Contractual Compliance uses the ICANN Contractual Compliance Approach and Process (​https://www.icann.org/resources/pages/approach-processes-2012-02-25-en​) to process third party complaints and conduct proactive monitoring and audits related to registrar and registry operator security, stability and resiliency issues, including those related to DNS abuse, WHOIS accuracy, WHOIS service and format issues, data escrow, other critical registry technical functions and reserved names and names collision occurrence management. The same approach and process is applied to all complaints, regardless of whether the complaining party is from law enforcement or otherwise. All complaints are tracked and statistics on complaints processed by ICANN Contractual Compliance are published here https://www.icann.org/resources/compliance-reporting-performance. -- SSR2 Q&A doc: https://docs.google.com/document/d/14eJwDGP-LvS9ltTmZoh1i19Fi0_pB2nJ4JYMsS7l... Best, Jennifer -- Jennifer Bryce Senior Reviews Coordinator Internet Corporation for Assigned Names and Numbers (ICANN) Email: jennifer.bryce@icann.org Skype: jennifer.bryce.icann www.icann.org