Thanks, Michele, to bring that again. I am not surprised, this is typical issue that owners of email addresses, as this one, have with many institutions. What I wrote couple of years ago, still stands - you need to have a backup email account, because your email address under a new gtld or idn domain name is not acceptable everywhere. It also means - your domain name is "half of the product" - still not finished, the value is questionable and therefore hard to sell. 28.000 domain names under .family is quite success... There's interesting parallel about this, without any intention to enter into politics: The reasoning to not fix the issue because of low number of domain names in .family is quite similar to the way how some autocratic regimes threat minorities. And that's a form of racism towards new gtlds and idns, but above that - not applying "international laws" (standards). Sounds familiar? ;) Cheers, Dušan čet, 29. jul 2021. 07:01 Jim DeLaHunt via UA-discuss <ua-discuss@icann.org> je napisao/la:

Michele Neylon:

Thank you for bringing this to the list's attention. On 2021-07-28 09:00, Michele Neylon - Blacknight via UA-discuss wrote:

https://www.reddit.com/r/selfhosted/comments/osuola/a_word_of_caution_about_...

Summary for those who don't want to follow the link:

Many companies computer systems do not yet accept a .family email address

So far I have been forced to keep in my old email on file with several larger banks, utility companies and some web services. I am only on day 1 and I have seen about a 25% rejection rate. Not good. I can only hope over time this will be corrected.

The part of this story which surprises me is that a Latin-limited top-level domain which is outside the traditional 2-3 character set is rejected so often. I thought most sites had moved beyond rejecting unfamiliar top-level domains.

I do have personal experience, and see data which confirms, that many sites still reject email addresses based on character set. I have an email addresses with '+' signs in them, e.g. <list+uasg@jdlh.com> <list+uasg@jdlh.com>. Those get rejected way too often. It is maybe 17%, not 25%.

If I get the chance, I try to give the organisation feedback that they should not reject email addresses with '+' signs... and if they have a hard time with '+' signs, they are going to be really surprised when email addresses in Hindi and Chinese arrive at their door!

Best regards, —Jim DeLaHunt

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It appears that Michele Neylon - Blacknight via UA-discuss <michele@blacknight.com> said:

A lot of sites / services still use really bad Javascript (or other) libraries to validate email addresses. So if the TLD is longer than 4 characters it�ll fail. A lot of people who look at UA assume it�s all about IDNs and it really really isn�t.

Indeed, but there is little reason for people who run web sites to care. As we know, the new TLDs have largely failed, and the largest ones are basically fashion accessories in China, where they are unlikely to be used for e-mail. I can make an argument for IDN and EAI support in that it makes the net accessible to people who don't speak languages written in latin alphabets, but I cannot make a plausible argument about why they should care about the 1300 registrants of .hockey. R's, John

Il 29/07/2021 22:42 John Levine via UA-discuss <ua-discuss@icann.org> ha scritto:

Indeed, but there is little reason for people who run web sites to care. As we know, the new TLDs have largely failed, and the largest ones are basically fashion accessories in China, where they are unlikely to be used for e-mail. I can make an argument for IDN and EAI support in that it makes the net accessible to people who don't speak languages written in latin alphabets, but I cannot make a plausible argument about why they should care about the 1300 registrants of .hockey.

Last week a friend of mine couldn't fill a form on a governmental agency website because it would reject an email address in .info, so it's not just about the newer "vanity" gTLDs - there are still people out there rejecting the ones from 2001, including those with several million registrations. -- Vittorio Bertola | Head of Policy & Innovation, Open-Xchange vittorio.bertola@open-xchange.com Office @ Via Treviso 12, 10144 Torino, Italy

I wonder whether the problem is not a difficult technical issue, but just the insane and unnecessary assumptions that some programmers make. One experience as user. A few years ago I was travelling in India, and had hard times in entering my mobile phone number in online forms. The issue was not the international country code, that was accepted, but the overall length of the phone number, that in India is one less than in Austria. Why on earth a country with a bit more than 8M inhabitants needs phone numbers that are longer than a country more than two orders of magnitude bigger is the wrong question, though - the right question is why, if the standard length of an international phone number is 15, some programmers limit that to 12? One experience as programmer. A software that I was in charge for, developed in the late 70’s, started failing a few years later for no apparent reason. Debugging showed that there was a check that the date was lower than 1/1/1984, so that when the planning for 1984 started the dates were rejected. I connected that to the fact that the original programmer, whom I knew, was an Orwell fan. Cheers, Roberto

On 30.07.2021, at 11:41, Vittorio Bertola via UA-discuss <ua-discuss@icann.org> wrote:

...

Il 29/07/2021 22:42 John Levine via UA-discuss <ua-discuss@icann.org> ha scritto:

Indeed, but there is little reason for people who run web sites to care. As we know, the new TLDs have largely failed, and the largest ones are basically fashion accessories in China, where they are unlikely to be used for e-mail. I can make an argument for IDN and EAI support in that it makes the net accessible to people who don't speak languages written in latin alphabets, but I cannot make a plausible argument about why they should care about the 1300 registrants of .hockey.

Last week a friend of mine couldn't fill a form on a governmental agency website because it would reject an email address in .info, so it's not just about the newer "vanity" gTLDs - there are still people out there rejecting the ones from 2001, including those with several million registrations.

-- Vittorio Bertola | Head of Policy & Innovation, Open-Xchange vittorio.bertola@open-xchange.com Office @ Via Treviso 12, 10144 Torino, Italy _______________________________________________ UA-discuss mailing list UA-discuss@icann.org https://mm.icann.org/mailman/listinfo/ua-discuss _______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on.

On 11:41 30/07, Vittorio Bertola via UA-discuss wrote:

...

Il 29/07/2021 22:42 John Levine via UA-discuss <ua-discuss@icann.org> ha scritto:

Indeed, but there is little reason for people who run web sites to care. As we know, the new TLDs have largely failed, and the largest ones are basically fashion accessories in China, where they are unlikely to be used for e-mail. I can make an argument for IDN and EAI support in that it makes the net accessible to people who don't speak languages written in latin alphabets, but I cannot make a plausible argument about why they should care about the 1300 registrants of .hockey.

Last week a friend of mine couldn't fill a form on a governmental agency website because it would reject an email address in .info, so it's not just about the newer "vanity" gTLDs - there are still people out there rejecting the ones from 2001, including those with several million registrations.

And some from 1987! Some time ago we detected sites that in their registration forms, when indicating an email "hsalgado@nic.cl" it throws a warning: "There is a problem, surely you did not mean hsalgado@nic.ca?". I was able to trace the problem to an open source javascript library that has something like 20 TLDs wired. The rest, ignored. Luckily you can force and allow an email in .cl, but it is a significant usability problem. Hugo