Thanks Jordan, I’ve made a contribution in the document. It struck me, while reading the staff responses, that all the discussion around staff accountability seems to be biased towards complaints and issues. Staff should not only be accountable in case of issues, but also in case of success and performance. And the community would need clarity on the appropriate channel for that. So maybe the Complaints Officer should be a “Community feedback Officer” and report to HR ? I also suggested that ICANN.org, because it is serving the community, should run a yearly community satisfaction surveys, just like IANA runs a customer satisfaction survey. Best Mathieu De : ws2-staff_acct-bounces@icann.org [mailto:ws2-staff_acct-bounces@icann.org] De la part de Jordan Carter Envoyé : lundi 9 janvier 2017 22:21 À : ws2-staff_acct@icann.org Objet : [Ws2-staff_acct] Reminder - thoughts on doc A Hi all A reminder from our last call - there's an action on participants in the Staff Accountability group to have a look at the working draft of the document that looks at relationships between Board, Staff and Community in ICANN: https://docs.google.com/document/d/1wXuZw-VFeMLT3B5UHLU_nY1SWyzp6-VLeVZF1FY0... It's my task to edit and reconcile those comments later this week. If you are able to add your input by Midnight Wednesday UTC that would be helpful. Thanks! Jordan -- Jordan Carter Chief Executive InternetNZ +64-4-495-2118 (office) | +64-21-442-649 (mob) | Skype: jordancarter jordan@InternetNZ.net.nz | www.InternetNZ.nz A better world through a better Internet